Hi Shannon,
The percentage in gamification is the percentage of gamification points achieved - that'll depend on how you have configured the metric.
Can you please provide screenshots of the metric configuration for the profile the agent is a member of and of the conformance view for that agent?
Thank you!
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Eduard Roehrich
Staff Product Manager
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Original Message:
Sent: 09-11-2025 16:05
From: Shannon Hellner
Subject: Ganification conformance%
Hello - Can anyone explain how the conformance reporting works in Gamification? What shows in the widget does not match the actual conformance for the day. For example today, I have an advocate showing 54% in the Gamification widget but is actually at a 100% for the day.
#Gamification
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Shannon Hellner
WFM manager
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