Workforce Engagement Management

Hello - Can anyone explain how the conformance reporting works in Gamification? What shows in the widget does not match the actual conformance for the day. For example today, I have an advocate showing 54% in the Gamification widget but is actually at a 100% for the day. 

Hi Shannon,

The percentage in gamification is the percentage of gamification points achieved - that'll depend on how you have configured the metric.

Can you please provide screenshots of the metric configuration for the profile the agent is a member of and of the conformance view for that agent?

Thank you!