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Gartner names Genesys a WEM Visionary | GET THE REPORT! 📣

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  • 1.  Gartner names Genesys a WEM Visionary | GET THE REPORT! 📣

    Posted 05-05-2021 15:26
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    Hey WEM Community members!

    As you may have heard, the 2021 Gartner WEM MQ is here! 🎉
    This has been especially exciting for us at Genesys because Gartner has named Genesys a WEM Visionary (for the second year in a row!), which closely reflects our mission for workforce engagement in the years to come.

    As Merijn te Booij, general manager, Workforce Engagement Management at Genesys said,
    "Employees are at the heart of customer experience, and they need to feel understood, empowered, and engaged in order to make more meaningful connections with customers. We actively listen to customers' feedback and requests, and their input helped us truly focus on the agent experience for the 50+ new WEM capabilities we launched last year."

    Today we're happy to share our excitement with you all and eager to hear your thoughts on this year's WEM MQ! Check out the report (if you haven't already) here or read Merijn's blog on the Future of Workforce Engagement here.

    Let us know what you think!

    #Workforce Engagement Management

    Marcela Areiza
    Product Marketing/Management Manager
    Genesys - Employees

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