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  • 1.  Gather customer info in message inbound flow

    Posted 03-22-2022 05:45
    Edited by Daniel Ondiviela 03-22-2022 05:45
    No replies, thread closed.
    Hi, is there any way to collect info provided by a customer in a message inbound flow? For me, it looks like there is no way to do it and the only alternative is by using bots, but I want to be sure about this. What i'm looking is something like the standard DTMF collect input in inbound call flows, but for message inbound flows.

    Thanks
    #DigitalChannels

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    Daniel Ondiviela
    WE ARE MARKETING, S.L.U.
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  • 2.  RE: Gather customer info in message inbound flow

    Posted 03-22-2022 07:37
    No replies, thread closed.

    Hi 👋
    Indeed, your understanding is correct: you would have to use Bots for collection of input from messages. The only exception would be if you use Message.Message.body pre-built variable, which gives you access to the very first message (the one that triggered the flow).



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    Angelo Cicchitto
    Genesys - Employees
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    Original Message


  • 3.  RE: Gather customer info in message inbound flow

    Posted 03-22-2022 07:46
    No replies, thread closed.
    Thanks for the quick reply. That's what exactly my testing concluded (that you can only access first message of the conversation)


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    Daniel Ondiviela
    WE ARE MARKETING, S.L.U.
    ------------------------------

    Original Message


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