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  • 1.  Gather email details to display in script

    Posted 04-01-2019 05:35
    No replies, thread closed.
    Hi, I'm trying to set up a script to display info from incoming email interactions but the script is not populating with the information as expected.

    For example, I have architect set up like:
    Start
    >
    Switch
    Take path of first case that returns True
    Case 1 = Contains(Email.Message.body,"Rome")
    Case 2 = Contains(Email.Message.body,"Milan")
    >
    Case 1
    Set Participant Data
    Attribute 1 = custom_WEB-Page-URL
    Value to assign 1 = www.webpagerome.com
    >
    Update Data
    Variable Name 1 = State.custom_WEBURL_Address
    Value to assign 1 = www.webpagerome.com
    >
    Transfer to ACD


    Screenshot of the inbound email script:
    Script Screenshot
    Case 2 is set up similarly but nether working. I have the variable set up for the script (set to input), but cannot see why it wont load the web page URL which I'm trying to gather via Architect?

    Thanks,
    Marian
    #Routing(ACD/IVR)
    #Unsure/Other


  • 2.  RE: Gather email details to display in script

    Posted 04-01-2019 11:26
    No replies, thread closed.
    You need to put a set screen pop action before the transfer to ACD.  https://help.mypurecloud.com/articles/set-screen-pop-data-action/

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------

    Original Message


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