Genesys Cloud - Main

I'm looking to see if there is anyone out there who has successfully integrated Outreach.io with Genesys cloud - specifically for Voice calls. Outreach is integrated to Salesforce and offers click to dial, but I'm looking to place the call through Genesys and not Outreach so that all inbound and outbound calls route via GC. I can't see anything on Appfoundry for this, and looking to avoid using the embeddable framework for this - or is the only option SF with GC Embedded framework and Outreach only for any cadence and sales management?

Appreciate any pointers or suggestions!

Hi Neil,

I had a quick look, but couldn't really find anything useful.

Hopefully someone in the community has had experience integrating with Outreach or something similar and can give you some insights into this.

I'm looking to see if there is anyone out there who has successfully integrated Outreach.io with Genesys cloud - specifically for Voice calls. Outreach is integrated to Salesforce and offers click to dial, but I'm looking to place the call through Genesys and not Outreach so that all inbound and outbound calls route via GC. I can't see anything on Appfoundry for this, and looking to avoid using the embeddable framework for this - or is the only option SF with GC Embedded framework and Outreach only for any cadence and sales management?

Appreciate any pointers or suggestions!

I'm looking to see if there is anyone out there who has successfully integrated Outreach.io with Genesys cloud - specifically for Voice calls. Outreach is integrated to Salesforce and offers click to dial, but I'm looking to place the call through Genesys and not Outreach so that all inbound and outbound calls route via GC. I can't see anything on Appfoundry for this, and looking to avoid using the embeddable framework for this - or is the only option SF with GC Embedded framework and Outreach only for any cadence and sales management?

Appreciate any pointers or suggestions!

Note that there is a difference between the Embedded Framework version of Genesys Cloud with Salesforce and CX Cloud from Genesys and Salesforce, which has tighter integration (both do click-to-dial).

I have no direct experience with Outbound.io...just read through their web page and description of features, and I see a lot of similarity with what Genesys Cloud can also do. 

Have you explored creating the workflow and other functionality within Genesys Cloud, drawing upon Agent Copilot with Knowledge, Next Best Action, and the Surfacing a Checklist functionality slated for later this month? Plus the Coaching, Evaluation/AI Scoring, and Development and Feedback features to enhance upskilling of agents? 

I'm looking to see if there is anyone out there who has successfully integrated Outreach.io with Genesys cloud - specifically for Voice calls. Outreach is integrated to Salesforce and offers click to dial, but I'm looking to place the call through Genesys and not Outreach so that all inbound and outbound calls route via GC. I can't see anything on Appfoundry for this, and looking to avoid using the embeddable framework for this - or is the only option SF with GC Embedded framework and Outreach only for any cadence and sales management?

Appreciate any pointers or suggestions!

Thanks! Yes we are exploring this with the customer, but it's a challenge to bring everyone on board! 

Appreciate the response.

Note that there is a difference between the Embedded Framework version of Genesys Cloud with Salesforce and CX Cloud from Genesys and Salesforce, which has tighter integration (both do click-to-dial).

I have no direct experience with Outbound.io...just read through their web page and description of features, and I see a lot of similarity with what Genesys Cloud can also do. 

Have you explored creating the workflow and other functionality within Genesys Cloud, drawing upon Agent Copilot with Knowledge, Next Best Action, and the Surfacing a Checklist functionality slated for later this month? Plus the Coaching, Evaluation/AI Scoring, and Development and Feedback features to enhance upskilling of agents? 

I'm looking to see if there is anyone out there who has successfully integrated Outreach.io with Genesys cloud - specifically for Voice calls. Outreach is integrated to Salesforce and offers click to dial, but I'm looking to place the call through Genesys and not Outreach so that all inbound and outbound calls route via GC. I can't see anything on Appfoundry for this, and looking to avoid using the embeddable framework for this - or is the only option SF with GC Embedded framework and Outreach only for any cadence and sales management?

Appreciate any pointers or suggestions!