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  • 1.  GC Predictive Routing and GC Predictive Engagement

    Posted 2 days ago

    I have been looking at the different practice tests out there, which one(s) does the group recommend? I have heard that the test is heavier on use case/business scenarios versus definitions. 


    #Certification

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    Stephen Grooms
    Technical Account Manager
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  • 2.  RE: GC Predictive Routing and GC Predictive Engagement

    Posted 10 hours ago

    Hello, @Stephen Grooms.

    I recently took the exam, and from my experience, I would not focus only on memorizing definitions.

    There are many questions where you need to understand the use case and choose the best feature, view, or configuration for that scenario. So I would recommend studying the official material with attention to how each feature is applied in real situations.

    I would also pay special attention to reporting. Knowing the report/view names, what each one is used for, and what kind of data you can get from them is really important.

    Unfortunately, the webassessor doesn't have a practice exam for GPE and GPR yet.



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    Arthur Pereira Reinoldes
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