Genesys Cloud - Main

Hey guys, 

I'm trying to create a very basic script to make available to our agents that they can follow when receiving calls. A basic checklist of items to cover within the call. I'd like the agents to simply 'tick-off' the listed items as they work their way through the script, nothing more complicated than that. 

My question is, within GCCX script configuration, why does a simple check-box require a mandatory variable? Doesn't make sense to me. Possibly missing something here. 

Regards. 

#ArchitectureandDesign

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Matthew Tipler
News Team Group
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Hi Matthew,

a checkbox represents a bloean value. There has to be a variable, so that you can work with that choice of the user. There is no way to access the value of the checkbox itself.
So if you - for example - have a checkbox "Customer gives opt in for e-mail" you store that choice in a bolean variable "emailOptIn", so you can store it in databases or use it in dynamic variables.

I hope that helps
Best regards
Christoph

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Christoph Domaschke
CRONBANK AG
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Hi Matthew,
The checkbox itself is just a optical element. You can't access its value directly. The variable you add to "value" is the representation of the checkbox-value.
For example: If you have a checkbox "customer gave opt in for email" you store that choice in a bolean variable "optInEmailGiven". That value you can store in databases or in dynamic variables.
If you want to use checkboxes without using the data just add a dummy variable.

Best regards
Christoph

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Christoph Domaschke
CRONBANK AG
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Hi Matthew,
The checkbox itself is just a optical element. You can't access its value directly. The variable you add to "value" is the representation of the checkbox-value.
For example: If you have a checkbox "customer gave opt in for email" you store that choice in a bolean variable "optInEmailGiven". That value you can store in databases or in dynamic variables.
If you want to use checkboxes without using the data just add a dummy variable.

Best regards
Christoph

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Christoph Domaschke
CRONBANK AG
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Hi Matthew,

I guess the "why" is a design decision since it sets the variables true/false so you can makes checks on them and store/send the values.

You can just create a variable for each box, and as long as you don't enable output on the variable it shouldn't be stored anywhere.

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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
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It sounds like you will want to use the variable as a part of you script checkng anyway in the following way

• You have 5 check boxes
• Set a variable for each one (call them check1, check2, ...)
• do not allow script to be completed unless check1 through check5 are true, that is all check boxes are ticked.

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Bruce Dunn
Department of Technology & Information
State of Delaware
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