Certification and Training

Hi all,

I'm preparing to sit the Genesys Cloud CX Professional Certification (GCX-GCP) exam and wanted to sanity-check my preparation approach with those who've taken it recently.

I'm currently planning to study the following:

• Genesys Cloud: Implementation
• Genesys Cloud: Contact Center Administration
• Genesys Cloud: Reporting & Analytics
• Hands-on platform review (queues, routing, roles, reporting views, etc.)

For those who've recently passed the exam:

• Is this preparation sufficient?
• Were there any specific areas you found more heavily weighted?
• Any topics you wish you had reviewed more deeply before sitting the exam?

Appreciate any guidance or insights you can share.

Thanks in advance!

#Certification

------------------------------
Phaneendra
Technical Solutions Consultant
------------------------------

Hi!

That should be enough, especially when you have had hands-on experience. For me when I did the exam for the first time the implementation part needed some reviewing as I mostly had hands-on experience with an already implemented organisation and I implemented GCX only a few times before that.

------------------------------
Jeroen van der Sandt


Original Message:
Sent: 03-23-2026 06:30
From: Phaneendra Avatapalli
Subject: GCX-GCP Exam Preparation – Is This Enough?

Hi all,

I'm preparing to sit the Genesys Cloud CX Professional Certification (GCX-GCP) exam and wanted to sanity-check my preparation approach with those who've taken it recently.

I'm currently planning to study the following:

• Genesys Cloud: Implementation
• Genesys Cloud: Contact Center Administration
• Genesys Cloud: Reporting & Analytics
• Hands-on platform review (queues, routing, roles, reporting views, etc.)

For those who've recently passed the exam:

• Is this preparation sufficient?
• Were there any specific areas you found more heavily weighted?
• Any topics you wish you had reviewed more deeply before sitting the exam?

Appreciate any guidance or insights you can share.

Thanks in advance!

#Certification

------------------------------
Phaneendra
Technical Solutions Consultant
------------------------------

Hi!

That should be enough, especially when you have had hands-on experience. For me when I did the exam for the first time the implementation part needed some reviewing as I mostly had hands-on experience with an already implemented organisation and I implemented GCX only a few times before that.

------------------------------
Jeroen van der Sandt


Original Message:
Sent: 03-23-2026 06:30
From: Phaneendra Avatapalli
Subject: GCX-GCP Exam Preparation – Is This Enough?

Hi all,

I'm preparing to sit the Genesys Cloud CX Professional Certification (GCX-GCP) exam and wanted to sanity-check my preparation approach with those who've taken it recently.

I'm currently planning to study the following:

• Genesys Cloud: Implementation
• Genesys Cloud: Contact Center Administration
• Genesys Cloud: Reporting & Analytics
• Hands-on platform review (queues, routing, roles, reporting views, etc.)

For those who've recently passed the exam:

• Is this preparation sufficient?
• Were there any specific areas you found more heavily weighted?
• Any topics you wish you had reviewed more deeply before sitting the exam?

Appreciate any guidance or insights you can share.

Thanks in advance!

#Certification

------------------------------
Phaneendra
Technical Solutions Consultant
------------------------------

Hi all,

I'm preparing to sit the Genesys Cloud CX Professional Certification (GCX-GCP) exam and wanted to sanity-check my preparation approach with those who've taken it recently.

I'm currently planning to study the following:

• Genesys Cloud: Implementation
• Genesys Cloud: Contact Center Administration
• Genesys Cloud: Reporting & Analytics
• Hands-on platform review (queues, routing, roles, reporting views, etc.)

For those who've recently passed the exam:

• Is this preparation sufficient?
• Were there any specific areas you found more heavily weighted?
• Any topics you wish you had reviewed more deeply before sitting the exam?

Appreciate any guidance or insights you can share.

Thanks in advance!

Hi all,

I'm preparing to sit the Genesys Cloud CX Professional Certification (GCX-GCP) exam and wanted to sanity-check my preparation approach with those who've taken it recently.

I'm currently planning to study the following:

• Genesys Cloud: Implementation
• Genesys Cloud: Contact Center Administration
• Genesys Cloud: Reporting & Analytics
• Hands-on platform review (queues, routing, roles, reporting views, etc.)

For those who've recently passed the exam:

• Is this preparation sufficient?
• Were there any specific areas you found more heavily weighted?
• Any topics you wish you had reviewed more deeply before sitting the exam?

Appreciate any guidance or insights you can share.

Thanks in advance!

I believe that these actions is enough. The only thing that I pay attention is when I respond the answers test in the and of this topics if my grade is less than 80% I review again until be 80% or more.

There is a "Pre Test" that you could do before the exam.

Here you find some informations: Genesys Prefessional Study Guide

https://learn.genesys.com/learn/courses/17089/genesys-cloud-cx-professional-certification/lessons/40236/genesys-cloud-professional-study-guide

Regards,

Hi all,

I'm preparing to sit the Genesys Cloud CX Professional Certification (GCX-GCP) exam and wanted to sanity-check my preparation approach with those who've taken it recently.

I'm currently planning to study the following:

• Genesys Cloud: Implementation
• Genesys Cloud: Contact Center Administration
• Genesys Cloud: Reporting & Analytics
• Hands-on platform review (queues, routing, roles, reporting views, etc.)

For those who've recently passed the exam:

• Is this preparation sufficient?
• Were there any specific areas you found more heavily weighted?
• Any topics you wish you had reviewed more deeply before sitting the exam?

Appreciate any guidance or insights you can share.

Thanks in advance!

Hi Suzi,

Thank for your reply, is the pre-test part of the education subscription, or is it only available just before the exam?

I believe that these actions is enough. The only thing that I pay attention is when I respond the answers test in the and of this topics if my grade is less than 80% I review again until be 80% or more.

There is a "Pre Test" that you could do before the exam.

Here you find some informations: Genesys Prefessional Study Guide

https://learn.genesys.com/learn/courses/17089/genesys-cloud-cx-professional-certification/lessons/40236/genesys-cloud-professional-study-guide

Regards,

Hi all,

I'm preparing to sit the Genesys Cloud CX Professional Certification (GCX-GCP) exam and wanted to sanity-check my preparation approach with those who've taken it recently.

I'm currently planning to study the following:

• Genesys Cloud: Implementation
• Genesys Cloud: Contact Center Administration
• Genesys Cloud: Reporting & Analytics
• Hands-on platform review (queues, routing, roles, reporting views, etc.)

For those who've recently passed the exam:

• Is this preparation sufficient?
• Were there any specific areas you found more heavily weighted?
• Any topics you wish you had reviewed more deeply before sitting the exam?

Appreciate any guidance or insights you can share.

Thanks in advance!

I believe that these actions is enough. The only thing that I pay attention is when I respond the answers test in the and of this topics if my grade is less than 80% I review again until be 80% or more.

There is a "Pre Test" that you could do before the exam.

Here you find some informations: Genesys Prefessional Study Guide

https://learn.genesys.com/learn/courses/17089/genesys-cloud-cx-professional-certification/lessons/40236/genesys-cloud-professional-study-guide

Regards,

Hi all,

I'm preparing to sit the Genesys Cloud CX Professional Certification (GCX-GCP) exam and wanted to sanity-check my preparation approach with those who've taken it recently.

I'm currently planning to study the following:

• Genesys Cloud: Implementation
• Genesys Cloud: Contact Center Administration
• Genesys Cloud: Reporting & Analytics
• Hands-on platform review (queues, routing, roles, reporting views, etc.)

For those who've recently passed the exam:

• Is this preparation sufficient?
• Were there any specific areas you found more heavily weighted?
• Any topics you wish you had reviewed more deeply before sitting the exam?

Appreciate any guidance or insights you can share.

Thanks in advance!

Hi all,

I'm preparing to sit the Genesys Cloud CX Professional Certification (GCX-GCP) exam and wanted to sanity-check my preparation approach with those who've taken it recently.

I'm currently planning to study the following:

• Genesys Cloud: Implementation
• Genesys Cloud: Contact Center Administration
• Genesys Cloud: Reporting & Analytics
• Hands-on platform review (queues, routing, roles, reporting views, etc.)

For those who've recently passed the exam:

• Is this preparation sufficient?
• Were there any specific areas you found more heavily weighted?
• Any topics you wish you had reviewed more deeply before sitting the exam?

Appreciate any guidance or insights you can share.

Thanks in advance!

#Certification

------------------------------
Phaneendra
Technical Solutions Consultant
------------------------------

Hi all,

I'm preparing to sit the Genesys Cloud CX Professional Certification (GCX-GCP) exam and wanted to sanity-check my preparation approach with those who've taken it recently.

I'm currently planning to study the following:

• Genesys Cloud: Implementation
• Genesys Cloud: Contact Center Administration
• Genesys Cloud: Reporting & Analytics
• Hands-on platform review (queues, routing, roles, reporting views, etc.)

For those who've recently passed the exam:

• Is this preparation sufficient?
• Were there any specific areas you found more heavily weighted?
• Any topics you wish you had reviewed more deeply before sitting the exam?

Appreciate any guidance or insights you can share.

Thanks in advance!

Hi all,

I'm preparing to sit the Genesys Cloud CX Professional Certification (GCX-GCP) exam and wanted to sanity-check my preparation approach with those who've taken it recently.

I'm currently planning to study the following:

• Genesys Cloud: Implementation
• Genesys Cloud: Contact Center Administration
• Genesys Cloud: Reporting & Analytics
• Hands-on platform review (queues, routing, roles, reporting views, etc.)

For those who've recently passed the exam:

• Is this preparation sufficient?
• Were there any specific areas you found more heavily weighted?
• Any topics you wish you had reviewed more deeply before sitting the exam?

Appreciate any guidance or insights you can share.

Thanks in advance!

Take the mock tests, it helps a lot

Hi all,

I'm preparing to sit the Genesys Cloud CX Professional Certification (GCX-GCP) exam and wanted to sanity-check my preparation approach with those who've taken it recently.

I'm currently planning to study the following:

• Genesys Cloud: Implementation
• Genesys Cloud: Contact Center Administration
• Genesys Cloud: Reporting & Analytics
• Hands-on platform review (queues, routing, roles, reporting views, etc.)

For those who've recently passed the exam:

• Is this preparation sufficient?
• Were there any specific areas you found more heavily weighted?
• Any topics you wish you had reviewed more deeply before sitting the exam?

Appreciate any guidance or insights you can share.

Thanks in advance!

Hi all,

I'm preparing to sit the Genesys Cloud CX Professional Certification (GCX-GCP) exam and wanted to sanity-check my preparation approach with those who've taken it recently.

I'm currently planning to study the following:

• Genesys Cloud: Implementation
• Genesys Cloud: Contact Center Administration
• Genesys Cloud: Reporting & Analytics
• Hands-on platform review (queues, routing, roles, reporting views, etc.)

For those who've recently passed the exam:

• Is this preparation sufficient?
• Were there any specific areas you found more heavily weighted?
• Any topics you wish you had reviewed more deeply before sitting the exam?

Appreciate any guidance or insights you can share.

Thanks in advance!

Are you able to attend any Instructor led classes? 

They helped me a lot!

Hi all,

I'm preparing to sit the Genesys Cloud CX Professional Certification (GCX-GCP) exam and wanted to sanity-check my preparation approach with those who've taken it recently.

I'm currently planning to study the following:

• Genesys Cloud: Implementation
• Genesys Cloud: Contact Center Administration
• Genesys Cloud: Reporting & Analytics
• Hands-on platform review (queues, routing, roles, reporting views, etc.)

For those who've recently passed the exam:

• Is this preparation sufficient?
• Were there any specific areas you found more heavily weighted?
• Any topics you wish you had reviewed more deeply before sitting the exam?

Appreciate any guidance or insights you can share.

Thanks in advance!

Hi all,

I'm preparing to sit the Genesys Cloud CX Professional Certification (GCX-GCP) exam and wanted to sanity-check my preparation approach with those who've taken it recently.

I'm currently planning to study the following:

• Genesys Cloud: Implementation
• Genesys Cloud: Contact Center Administration
• Genesys Cloud: Reporting & Analytics
• Hands-on platform review (queues, routing, roles, reporting views, etc.)

For those who've recently passed the exam:

• Is this preparation sufficient?
• Were there any specific areas you found more heavily weighted?
• Any topics you wish you had reviewed more deeply before sitting the exam?

Appreciate any guidance or insights you can share.

Thanks in advance!