Certification and Training

Hi!

That should be enough, especially when you have had hands-on experience. For me when I did the exam for the first time the implementation part needed some reviewing as I mostly had hands-on experience with an already implemented organisation and I implemented GCX only a few times before that.

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Jeroen van der Sandt

Hi!

That should be enough, especially when you have had hands-on experience. For me when I did the exam for the first time the implementation part needed some reviewing as I mostly had hands-on experience with an already implemented organisation and I implemented GCX only a few times before that.

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Jeroen van der Sandt

I believe that these actions is enough. The only thing that I pay attention is when I respond the answers test in the and of this topics if my grade is less than 80% I review again until be 80% or more.

There is a "Pre Test" that you could do before the exam.

Here you find some informations: Genesys Prefessional Study Guide

https://learn.genesys.com/learn/courses/17089/genesys-cloud-cx-professional-certification/lessons/40236/genesys-cloud-professional-study-guide

Regards,

Hi Suzi,

Thank for your reply, is the pre-test part of the education subscription, or is it only available just before the exam?

I believe that these actions is enough. The only thing that I pay attention is when I respond the answers test in the and of this topics if my grade is less than 80% I review again until be 80% or more.

There is a "Pre Test" that you could do before the exam.

Here you find some informations: Genesys Prefessional Study Guide

https://learn.genesys.com/learn/courses/17089/genesys-cloud-cx-professional-certification/lessons/40236/genesys-cloud-professional-study-guide

Regards,

I believe that these actions is enough. The only thing that I pay attention is when I respond the answers test in the and of this topics if my grade is less than 80% I review again until be 80% or more.

There is a "Pre Test" that you could do before the exam.

Here you find some informations: Genesys Prefessional Study Guide

https://learn.genesys.com/learn/courses/17089/genesys-cloud-cx-professional-certification/lessons/40236/genesys-cloud-professional-study-guide

Regards,

I believe that these actions is enough. The only thing that I pay attention is when I respond the answers test in the and of this topics if my grade is less than 80% I review again until be 80% or more.

There is a "Pre Test" that you could do before the exam.

Here you find some informations: Genesys Prefessional Study Guide

https://learn.genesys.com/learn/courses/17089/genesys-cloud-cx-professional-certification/lessons/40236/genesys-cloud-professional-study-guide

Regards,

I've gone through the GCP almost 2-years ago and again in January and the exam didn't "feel" like there was anything new.  It is one exam that spans the three topics you mentioned (Implementation, Contact Center Admin & Reporting & Analytics).  Our team found these practice exams which gives anyone a good stance where they are strong/weak at.  The following practice exams works similar to the actual exam.  In comparison, the actual exam questions vs these 'sample' questions show up about 50%.  I'd recommend reviewing the end-of-chapter & course questions, review the lab & use these practice exams.

Michael

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Michael Jewell
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Thanks for sharing Michael! I'm planning to get this certification in the next month, but to be honest I didn't feel that the the end-of-chapter & course questions were similar to the exam when I took the GPE & GPR certification. Hope that the GCP is diffirent. 

------------------------------
Nadine Pinheiro
CX Advisory Consultant
------------------------------


Original Message:
Sent: 03-24-2026 09:46
From: Michael Jewell
Subject: GCX-GCP Exam Preparation – Is This Enough?

I've gone through the GCP almost 2-years ago and again in January and the exam didn't "feel" like there was anything new.  It is one exam that spans the three topics you mentioned (Implementation, Contact Center Admin & Reporting & Analytics).  Our team found these practice exams which gives anyone a good stance where they are strong/weak at.  The following practice exams works similar to the actual exam.  In comparison, the actual exam questions vs these 'sample' questions show up about 50%.  I'd recommend reviewing the end-of-chapter & course questions, review the lab & use these practice exams.

Michael

------------------------------
Michael Jewell

I also took the GPE & GPR exam and missed passing it only by a couple questions.  I agree, this one was a lot tougher.  If you can get through the test exams with a >90% score across the three topics, you'll find similar questions on the actual exam about 50%.  The rest can be made up by performing the hands on lab and reviewing the end of chapter/end of course topic list.  70% is needed to successfully pass the exam and earn your cert for that respective topic (used to be 65%).  The nice thing about Genesys Cert Exams - they are not adaptive tests, meaning if you stumble on a topic, you get more questions on that topic.

For the actual exam, I read the question, look at the answers then read the question again.  Slowing your brain down a bit will help avoid making mistakes.  Also, if you don't know, eliminate the answers that are not correct.  This test taking strategy helps me navigate through the exam.

Happy studying!

------------------------------
Michael Jewell
------------------------------


Original Message:
Sent: 03-25-2026 09:35
From: Nadine Pinheiro
Subject: GCX-GCP Exam Preparation – Is This Enough?

Thanks for sharing Michael! I'm planning to get this certification in the next month, but to be honest I didn't feel that the the end-of-chapter & course questions were similar to the exam when I took the GPE & GPR certification. Hope that the GCP is diffirent. 

------------------------------
Nadine Pinheiro
CX Advisory Consultant
------------------------------

I also took the GPE & GPR exam and missed passing it only by a couple questions.  I agree, this one was a lot tougher.  If you can get through the test exams with a >90% score across the three topics, you'll find similar questions on the actual exam about 50%.  The rest can be made up by performing the hands on lab and reviewing the end of chapter/end of course topic list.  70% is needed to successfully pass the exam and earn your cert for that respective topic (used to be 65%).  The nice thing about Genesys Cert Exams - they are not adaptive tests, meaning if you stumble on a topic, you get more questions on that topic.

For the actual exam, I read the question, look at the answers then read the question again.  Slowing your brain down a bit will help avoid making mistakes.  Also, if you don't know, eliminate the answers that are not correct.  This test taking strategy helps me navigate through the exam.

Happy studying!

------------------------------
Michael Jewell
------------------------------


Original Message:
Sent: 03-25-2026 09:35
From: Nadine Pinheiro
Subject: GCX-GCP Exam Preparation – Is This Enough?

Thanks for sharing Michael! I'm planning to get this certification in the next month, but to be honest I didn't feel that the the end-of-chapter & course questions were similar to the exam when I took the GPE & GPR certification. Hope that the GCP is diffirent. 

------------------------------
Nadine Pinheiro
CX Advisory Consultant


Original Message:
Sent: 03-24-2026 09:46
From: Michael Jewell
Subject: GCX-GCP Exam Preparation – Is This Enough?

I've gone through the GCP almost 2-years ago and again in January and the exam didn't "feel" like there was anything new.  It is one exam that spans the three topics you mentioned (Implementation, Contact Center Admin & Reporting & Analytics).  Our team found these practice exams which gives anyone a good stance where they are strong/weak at.  The following practice exams works similar to the actual exam.  In comparison, the actual exam questions vs these 'sample' questions show up about 50%.  I'd recommend reviewing the end-of-chapter & course questions, review the lab & use these practice exams.

Michael

------------------------------
Michael Jewell

I've gone through the GCP almost 2-years ago and again in January and the exam didn't "feel" like there was anything new.  It is one exam that spans the three topics you mentioned (Implementation, Contact Center Admin & Reporting & Analytics).  Our team found these practice exams which gives anyone a good stance where they are strong/weak at.  The following practice exams works similar to the actual exam.  In comparison, the actual exam questions vs these 'sample' questions show up about 50%.  I'd recommend reviewing the end-of-chapter & course questions, review the lab & use these practice exams.

Michael

------------------------------
Michael Jewell
------------------------------

Take the mock tests, it helps a lot

Are you able to attend any Instructor led classes? 

They helped me a lot!

Quick update, I've just passed the GCX-GCP exam 🎉

Thank you everyone for all the feedback and guidance on this thread. There were a lot of useful insights shared here, and honestly this ended up becoming a really valuable preparation resource.

Now onto the next certification 😄

Congrats, Phaneendra!!!

Quick update, I've just passed the GCX-GCP exam 🎉

Thank you everyone for all the feedback and guidance on this thread. There were a lot of useful insights shared here, and honestly this ended up becoming a really valuable preparation resource.

Now onto the next certification 😄

Quick update, I've just passed the GCX-GCP exam 🎉

Thank you everyone for all the feedback and guidance on this thread. There were a lot of useful insights shared here, and honestly this ended up becoming a really valuable preparation resource.

Now onto the next certification 😄

Congratulation on clearing the GCX-GCP exam 🎉.

Quick update, I've just passed the GCX-GCP exam 🎉

Thank you everyone for all the feedback and guidance on this thread. There were a lot of useful insights shared here, and honestly this ended up becoming a really valuable preparation resource.

Now onto the next certification 😄

Quick update, I've just passed the GCX-GCP exam 🎉

Thank you everyone for all the feedback and guidance on this thread. There were a lot of useful insights shared here, and honestly this ended up becoming a really valuable preparation resource.

Now onto the next certification 😄

@Phaneendra Avatapalli, congratulations! First of many.

Quick update, I've just passed the GCX-GCP exam 🎉

Thank you everyone for all the feedback and guidance on this thread. There were a lot of useful insights shared here, and honestly this ended up becoming a really valuable preparation resource.

Now onto the next certification 😄