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GDPR - Delete / Anonymise all data older then X months

  • 1.  GDPR - Delete / Anonymise all data older then X months

    Posted 06-05-2025 18:18

    anon96077842 | 2020-09-09 14:41:15 UTC | #1

    Hello, Getting more and more requests to delete / Anonymise all data older then 6 months (for example). Is there a way to do this with help of API? ANI is the most important.

    Kind regards, James

    John_Carnell | 2020-09-09 17:04:58 UTC | #2

    Hi James,

    We do have an API for GDPR in the public API. You can find information about what we support for GDP here:

    Here is a link to our:

    anon96077842 | 2020-09-09 21:01:07 UTC | #3

    Hi John!

    Thanks :)

    To my understanding the GDPR API need a single specific target for each request. Don't believe it would work.

    The customer wants to purge all customer data older than 6 months. I don't need a code, but would be great to know if it's possible to do through API.

    Kind regards, James

    John_Carnell | 2020-09-09 21:41:49 UTC | #4

    Hi James,

    Let me dig into this a little further. I doubt we have what we you asking for in terms of terming customer data after X months, but I can least find out how the product manager is and direct your inquiry towards them.

    Thanks, John

    anon96077842 | 2020-09-10 06:31:47 UTC | #5

    Many thanks John! :+1:

    ChrisBosken | 2020-09-10 14:10:31 UTC | #6

    Some tooling already exists around customer-defined retention policies, specifically around recordings: https://help.mypurecloud.com/articles/create-recording-policy/

    In the next 1-2 months we are adding tooling around customer-defined retention policies for internal chat.

    Going forward we are also looking at customer-defined retention policies for other types of data.

    system | 2020-10-11 14:10:35 UTC | #7

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 8781



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