Genesys Cloud - Main

Is there an easy way to generate a random GUID from within an Architect call or work flow? The conversation ID can be used as a valid GUID but the issue we have is that we need to run data actions to the customer's API and each request we seen requires a unique GUID. There are scenarios where multiple requests can be sent from the same call and therefor the conversation ID cannot be used for each request as the GUID no longer becomes unique.

#ArchitectureandDesign

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James Foster
Connect Managed Services (UK) Limited
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Hi James,

Use the same conversationId then and store in a task/flow variable.

Maintain another integer/numeric flow variable and concatenate to your conversationId before calling the API.

Then, update your counter variable and add 1 after the data action.

This ensures you concatenate a different number to your conversationId and make it unique. 

Use this expression:
Append(Left(Call.ConversationId,Length(Call.ConversationId) - Length(ToString(Task.count))),ToString(Task.count))

Expression ensures that characters are removed from conversationId based on your counter's length to account for 2 or more digits.

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Niel Vicente
DAMAC Properties Co. LLC
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Hi Niel,

Thanks for this, I think that makes sense. Would you happen to have an example expression that could achieve this? I'm struggling to figure out how to remove a single character from the GUID/conversation ID.

Regards,

James

------------------------------
James Foster
Connect Managed Services (UK) Limited
------------------------------

Original Message:
Sent: 07-26-2024 07:12
From: Niel Vicente
Subject: Generate a GUID

Hi James,

Use the same conversationId then and store in a task/flow variable.

Maintain another integer/numeric flow variable and concatenate to your conversationId before calling the API.

Then, update your counter variable and add 1 after the data action.

This ensures you concatenate a different number to your conversationId and make it unique. 

To follow the GUID format just remove 1 character from the conversationId every time before concatenating. 

Let me know if this helps

------------------------------
Niel Vicente
DAMAC Properties Co. LLC
------------------------------

Use this expression:


Append(Left(Call.ConversationId,Length(Call.ConversationId) - Length(ToString(Flow.count))),ToString(Task.count))


Replace Flow.count with whatever counter you create. Then place an update data after every data action to increase your integer.

It must be a flow variable for global access.

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Niel Vicente
DAMAC Properties Co. LLC
------------------------------

Original Message:
Sent: 07-26-2024 07:27
From: James Foster
Subject: Generate a GUID

Hi Niel,

Thanks for this, I think that makes sense. Would you happen to have an example expression that could achieve this? I'm struggling to figure out how to remove a single character from the GUID/conversation ID.

Regards,

James

------------------------------
James Foster
Connect Managed Services (UK) Limited
------------------------------


Original Message:
Sent: 07-26-2024 07:12
From: Niel Vicente
Subject: Generate a GUID

Hi James,

Use the same conversationId then and store in a task/flow variable.

Maintain another integer/numeric flow variable and concatenate to your conversationId before calling the API.

Then, update your counter variable and add 1 after the data action.

This ensures you concatenate a different number to your conversationId and make it unique. 

To follow the GUID format just remove 1 character from the conversationId every time before concatenating. 

Let me know if this helps

------------------------------
Niel Vicente
DAMAC Properties Co. LLC