jlee | 2017-12-11 17:16:11 UTC | #1
I don't know if this is the right area for this question but I am trying to pull a detailed report that shows all incoming calls to a queue for a given date range. I can see the data in the performance - interactions. I am trying to find a report that shows the same data. The number of the caller who dialed in, who answered the phone in purcloud and or if it rolled over to another number. I am willing to do it via api as well.
tim.smith | 2017-12-11 20:18:45 UTC | #2
The OOTB reports are documented here: https://help.mypurecloud.com/articles/about-reports/. If you have questions about them, please post on the PureCloud Community Forum.
If you're looking for custom reporting, check out the Open Data Exporter open source project. It has some configurations that should get you started on a custom report. You can also use the Analytics APIs to retrieve the data you're looking for. Please post back here if you have questions about using the APIs.
system | 2018-01-11 20:19:02 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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