Genesys Cloud - Main

Hi all,

I am looking to create an AI guide based off one of my Queues. I see that in the prerequisites for Guide Creation. AI Insights needs to be enabled at the Program Level.

Just want to confirm: Is this actually needed for creating Guides from Transcripts? I've tried a few times to get this to work, but it hasn't generated for my target queues and there are about 15K calls in my target queues over the past 2 weeks. My user has all the required permissions as well.

Anyone else used this feature yet?

If AI insights is required that's fairly disappointing as that just adds an additional cost.  What if the organization uses agent copilot already?  Forcing an organization to enable ai insights at extra cost is a blocker to some.