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  • 1.  "Generic" User in Agent performance

    Posted 07-04-2023 00:52
    No replies, thread closed.

    I noticed in most of my customer instances, there is one or more user named "Generic" in the agent performance list and was wondering who/what it is ? They are not user accounts, there are no ids. They just appear on Agent performance list. I am curious to know what it is ? screenshot attached.

    When you click on the name "Generic" the page just refreshes.


    #Reporting/Analytics

    ------------------------------
    Maria Alston
    Technical Support Specialist

    M: 0468 530 745
    T: 03 9239 5632
    E: maria.alston@qpcaustralia.com
    W: www.qpcaustralia.com
    ------------------------------


  • 2.  RE: "Generic" User in Agent performance

    Posted 07-05-2023 14:32
    No replies, thread closed.

    Hi Maria,

    My suggestion is for you to create a Care ticket so our Support Team can take a closer look at this.

    Thanks!



    ------------------------------
    Laurie Nelson
    Genesys - Employees
    Sr. Director Product Management - Data, Analytics and Reporting
    ------------------------------



  • 3.  RE: "Generic" User in Agent performance

    Posted 10-02-2023 16:33
    No replies, thread closed.

    Hello Maria,

    Did you receive a response to your question? I'm also looking for the answer :)

    Thank you !



    ------------------------------
    Ismail ZNIBER
    Genesys Cloud Consultant, Mentat Conseil SAS
    ------------------------------



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