Welcome Community

Here are some quick links and even speedier blurbs that highlight community news you need to know!

Great Content

Hottest threads last week:

Genesys Cloud - Main: 

• • Most replies and likes: Has anyone ever found the actual root cause of "Not Responding" issues in Genesys Cloud?

Workforce Engagement Management:

• • Most replies and likes: Scheduling engine not choosing most appropriate shift

Genesys Cloud - Developer Community: 

• • Most replies: Voice-Only Input for Survey Prompt?
  • Most likes: Anonymizing Agent Name in Chat Transcriptions/Exports (PDF)

Best Answer Highlight:

• The best answers are often the ones that talk about wins, losses, and valuable lessons learned for next time
  • Read the thread here

Customer Stories

Bigbank reduces costs while improving its customer experiences:

• Read the Customer Story here

Thanks for reading this week's #genessentials