Welcome Community

Here are some quick links and even speedier blurbs to kick off 2026.

Announcements

Great Content

Hottest threads in December 2025:

• Genesys Cloud - Main: 
  • Most replies: Evaluation Dispute Notification
  • Most likes: I have my transcript saved in Analytics Dashboard -> Interactions

• Workforce Engagement Management: 
  • Most replies and likes: Feedback Request - Improving How Selected Activities Display 

• Developer Community: 
  • Most replies and likes: Enhance loginPKCEGrant Method to Support prompt:login Option

Emtelco resolves one-third of self-service interactions with AI. 

• Read the Customer Story and watch the video here. 

Community Events:

Did we miss anything? Share your favorite Community updates in the comments.

Thanks for reading this week's #genessentials