Welcome Community

Here are some quick links and even speedier blurbs that highlight community news you need to know!

Announcements

New Research Opportunity, Register Below:

• Help Shape the Future of Division Management
• Tell us how you manage CX improvements and changes in your organization

New Beta Opportunity, Register Below:

• Chrome OS Screen Recording IWA

Great Content

Hottest threads last week:

Genesys Cloud - Main: 

• • Most replies and likes: Agent Copilot: What Business Impact Have You Seen Beyond AHT?

• Workforce Engagement Management:
  • Most replies and likes: WEM Self-Study eBook Missing from Course Materials – Certification Exam Tomorrow
• Developer Community:
  • Most replies: External Contact
  • Most likes: Tutorial on Building Architect Flows with AI

Customer Stories

Vodafone Oman has shifted 70% of interactions to digital channels:

• Read the Customer Story here

Thanks for reading this week's #genessentials