Welcome Community

Here are some quick links and even speedier blurbs that highlight community news you need to know!

Announcements

Kaplan NA Reference Forum:

• Register Here

Great Content

Hottest threads last week:

• Genesys Cloud - Main: 
  • Most replies and likes: New Genesys Cloud CX connector with Salesforce - Auto Answer

• Workforce Engagement Management: 
  
  • Most replies: What is the best option to ignore adherence for agents using busy codes to avoid receiving new interactions

• Developer Community:
  • Most replies and likes: Data actions inside a script.

Customer Stories

Bon Secours Mercy Health reimagines its patient experience:

• Read the Customer Story here.

Thanks for reading this week's #genessentials