Welcome Community

Here are some quick links and even speedier blurbs for this week's highlights across the Genesys Community.

Great Content

• New Beta! - Agent Greetings - Voice  
• Q&A Show - Reporting and Analytics Series (Parts 2 & 3 Coming Soon)
  • Submit Your Questions
• Part 1 Now Available
• Part 2 - Data and Sorting (coming soon)
• Part 3 - Data Access and Replication (recording this week)
• #JasonsTopPicks
• Check out April's Pick
• Previous Picks
• Genesys Cloud - Main's Hot threads this week!
• Post-Chat Transcripts formatting
• SCIM integration with OKTA - Assign Skills & Queues
• Issue - Last login thread
• Dev team has implemented a fix and is still working on it
• #WEMay! - Check out all the exciting things happening in the WEM community

Community Events

• External Contacts in Genesys Cloud
• May 29, 11:00 - 12:00 (ET)
• Customer Innovation Awards - Nominations are open through May 27
• Trivia Tower will be returning on May 21

Did we miss anything? Share your favorite Community updates in the comments.

Thanks for reading this week's #genessentials

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Jason Kleitz
Online Community Manager/Moderator
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Hey Everyone, 

Quick reminder the next Q&A Episode is on Journey Management. If you have any questions for the panel, feel free to drop them in the thread.

Also, The GCAP program has a few challenges that are covered in this Genessentials edition. Get rewarded for the things you are already doing and checkout some available challenges.

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Matt Lawson
Genesys - Employees
Online Community Manager
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