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  • 1.  Q&A Show - Journey Management! What Are Your Questions?

    Posted 05-12-2025 15:53
    No replies, thread closed.
    Hello Community!
    Next Monday, we will be recording an episode of the Q&A Show dedicated to Journey Management. What questions do you have for our panel of experts?
    Product experts Charles Quincy and Ian Felder will be giving us an overview of Journey Management. Whether new to the topic and curious how Journey Management works or need some help becoming an expert at analyzing behavior patterns, Charles and Ian are here to help you optimize customer experiences and drive business outcomes at scale.
    Submit your questions before breakfast on Monday, May 19. You can reply to this thread or email us: GenesysCommunity@Genesys.com.
    Cheers,

    Matt and Team

    #CommunityVideos(TAM,QA,etc.)

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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  • 2.  RE: Q&A Show - Journey Management! What Are Your Questions?
    Best Answer

    Posted 05-13-2025 13:45
    No replies, thread closed.

    Hi there, 

    We are new to Journey Management but have been waiting to use it with our Inbound voice flows.

    I've seen the intro videos, and this looks like a great tool to augment our Milestone data in Architect.  

    It seems that Journey Management has it's own designer, is there a way to add Journey Management into an already built inbound voice flow ?

    I'd also like to understand if this is available with a CX3 license or is this capability just for CX4 tier ?  

    If just consumable for CX4, is there a path to upgrade some of our CX3 licenses (at minimal cost) or can we purchase Journey Management as an add on?

    Finally, I am curious about reporting for this feature. Can this be seen from Performance>Workspace or is the conversion information only available in the Journey Management UI ?



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    Alexis Conner
    Telecommunications Engineer
    GoTo Technologies USA, Inc
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  • 3.  RE: Q&A Show - Journey Management! What Are Your Questions?

    Posted 05-13-2025 13:51
    No replies, thread closed.

    Thanks for your questions, Alexis!



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    Nicole Milliken
    Senior Online Community Video Specialist
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    Original Message


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