Genesys Cloud - Main

HI Currently, I am using FindAudioPrompt(audio_variable) in the In-Queue Flow to play the prompt. Our requirement is to always play the English audio file regardless of the selected flow language.?

Hi Kranthi,

From my understanding, FindAudioPrompt() is language-aware and will always resolve the prompt based on the current flow language. Because of this, it won't allow you to force the English (en-US) version if the flow language is set to something else.

If the requirement is to always play the English audio regardless of the selected language, you would need to bypass this behaviour. One approach would be to reference the specific English prompt directly instead of using FindAudioPrompt().

Alternatively, if you need to continue using FindAudioPrompt(), you could consider using a dedicated prompt (or naming convention) that only contains the English audio, or temporarily setting the language to English before calling the prompt.

Happy to hear if others have implemented a different approach.