Genesys Cloud - Main

What steps should we follow in Genesys Cloud to make sure the second part of a call isn't recorded when it's transferred from a recorded queue to a non-recording queue? 

For example, if queue A is recording calls and the call is transferred to queue B, which isn't recording, I want only the first part of the call to be recorded, not the second. Is this possible?

#ArchitectandDesign

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kranthi Muppa
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Hi Kranthi,

There's a good discussion on a similar use case here which might help:
https://community.genesys.com/discussion/call-recording-challenges-for-internal-calls-and-internal-transfers

It covers how recording behaves across transfers and some of the limitations/considerations.