What steps should we follow in Genesys Cloud to make sure the second part of a call isn't recorded when it's transferred from a recorded queue to a non-recording queue?
For example, if queue A is recording calls and the call is transferred to queue B, which isn't recording, I want only the first part of the call to be recorded, not the second. Is this possible?
#ArchitectandDesign------------------------------
kranthi Muppa
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