Hi Kranthi,
From my understanding, there isn't a native way in Genesys to force a prompt to use a specific language slot (such as English) or to configure a fallback to English when another language version is not available.
Prompt playback is driven by the current flow language (for example using the Set Language action), and the system will attempt to play the audio from that language slot. If the prompt only has audio in the English (en-US) slot, it won't automatically fall back when another language is selected.
To handle this, you would typically either ensure the prompt has audio in all required language slots, or explicitly reference a specific prompt where needed.
Happy to hear if others have implemented a different approach.
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Phaneendra
Technical Solutions Consultant
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