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  • 1.  Genesys Agent Assist dashboard

    Posted 02-28-2023 11:49
    No replies, thread closed.

    Hi Team,

    Do we have any updates or tentative release dates for Genesys Agent Assist dashboard.

    https://help.mypurecloud.com/articles/knowledge-performance-dashboard/


    #ConversationalAI(Bots,AgentAssist,etc.)
    #Reporting/Analytics

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    Maragatham Sadaiyandi
    Accenture Solutions Private Limited
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  • 2.  RE: Genesys Agent Assist dashboard

    Posted 03-11-2023 00:16
    No replies, thread closed.

    Agent Assist, both Knowledge Searching and the paid for Knowledge Surfacing are now out and showing in the Dashboard.  It is listed as Messenger App.  I am not sure if they are planning on showing just the ones that are used with Agent Assist, but a good idea to add. 



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    Robert Wakefield-Carl
    TTEC Digital, LLC fka Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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