Legacy Dev Forum Posts

 View Only

Sign Up

Genesys Agent Assist setup issue

  • 1.  Genesys Agent Assist setup issue

    Posted 06-05-2025 19:26

    Goh_Alex | 2024-08-01 01:10:46 UTC | #1

    I am trying to setup Genesys Agent Assist,

    until the step I am try to setup programs but under admin \ programs \ program editor I dont have the transcription engine selection I tried to read all the documentation and still cant figure out what I done wrong .. it just never shown up I have sentiment analysist I have call recording call transcription everything under EX license .. anybody face the issue before ?


    system | 2024-09-01 01:11:16 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 27513