Guess it depends on your definition of integration and what you are trying to accomplish. Peoplesoft has a very robust and complete REST API, so calling it for things like HRIS integration with the HCM product or self-service of invoices and billing with the FSCM product. The PeopleTools 8.55 and above also allow you to create templates that can include REST-based calls to the Genesys API that could allow for things like Secure Pause when in a filed in FSCM.
------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 09-20-2024 12:24
From: Airton Nakamura
Subject: Genesys and Peoplesoft Integration
I would like to know if there is anyone with an integration working between Genesys Cloud and Peoplesoft.
#Workforce Management
------------------------------
Airton Nakamura
City of Winnipeg
------------------------------