What is the  SS&A Partner Beta Community  ?
When I click the link it says I don't have access?
Thanks

#BetaAnnouncement

------------------------------
Alejandra Santiago Veiga
Genesys - PM
------------------------------

Hi Community,

We have extended our beta registrations until the end of December 2023. Please go ahead and complete the survey to get your organization in the Beta prospects list.

Further information on whether your org has been selected and activation dates will be communicated in January 2024.

Kind regards,

Ales.

#BetaAnnouncement

------------------------------
Alejandra Santiago Veiga
Genesys - Employees

Original Message:
Sent: 12-01-2023 05:50
From: Alejandra Santiago
Subject: Genesys Audio Connector

#BetaAnnouncement

------------------------------
Alejandra Santiago Veiga
Genesys - PM
------------------------------

Thank you @Alejandro Santiago for running the important beta. Like others, I am unable to access SS&A partner beta community. I have filled in the survey though. 

Hi Community,

We have extended our beta registrations until the end of December 2023. Please go ahead and complete the survey to get your organization in the Beta prospects list.

Further information on whether your org has been selected and activation dates will be communicated in January 2024.

Kind regards,

Ales.

#BetaAnnouncement

------------------------------
Alejandra Santiago Veiga
Genesys - Employees

Original Message:
Sent: 12-01-2023 05:50
From: Alejandra Santiago
Subject: Genesys Audio Connector

#BetaAnnouncement

------------------------------
Alejandra Santiago Veiga
Genesys - PM
------------------------------

Hi Vipin,

Thanks for filling in the survey. I've sent you an invite to join our SS&A Partner Beta Community, please check your inbox or spam folder.

Kind regards,

Ales.

Thank you @Alejandro Santiago for running the important beta. Like others, I am unable to access SS&A partner beta community. I have filled in the survey though. 

Hi Community,

We have extended our beta registrations until the end of December 2023. Please go ahead and complete the survey to get your organization in the Beta prospects list.

Further information on whether your org has been selected and activation dates will be communicated in January 2024.

Kind regards,

Ales.

#BetaAnnouncement

------------------------------
Alejandra Santiago Veiga
Genesys - Employees

Original Message:
Sent: 12-01-2023 05:50
From: Alejandra Santiago
Subject: Genesys Audio Connector

#BetaAnnouncement

------------------------------
Alejandra Santiago Veiga
Genesys - PM
------------------------------

#BetaAnnouncement

------------------------------
Alejandra Santiago Veiga
Genesys - PM
------------------------------

Hi Alejandra, 

where is  the zip file with the Audiohook Dialog Protocol reference? I can´t see it in this thread or my received email.

Best Regards,

------------------------------
Alejandra Santiago Veiga
Genesys - PM

Original Message:
Sent: 12-01-2023 05:50
From: Alejandra Santiago
Subject: Genesys Audio Connector

#BetaAnnouncement

------------------------------
Alejandra Santiago Veiga
Genesys - PM
------------------------------

Alejandra, 
I received the email which looks to be the same as the above...but I am not able to install it... Did I misunderstand and it will show up in my Org for me to download? In the AF, page it just says contact us and I do not see it under integrations. Is it not live yet? 
Thanks

------------------------------
Alejandra Santiago Veiga
Genesys - PM

Original Message:
Sent: 12-01-2023 05:50
From: Alejandra Santiago
Subject: Genesys Audio Connector

#BetaAnnouncement

------------------------------
Alejandra Santiago Veiga
Genesys - PM
------------------------------

#BetaAnnouncement

------------------------------
Alejandra Santiago Veiga
Genesys - PM
------------------------------

1. If you are logged in your Genesys org, please Log out from your Genesys Cloud registered org, refresh your browser and log back at least 10 mins after the reception of this email.
2. Get familiar with Audio Connector and how it can fit your company's conversational needs: https://help.mypurecloud.com/articles/about-audio-connector/
3. If your GC user has the appropriate permissions, follow instructions in section "Install Audio Connector from the Admin menu" at the bottom of the page.
1. If Audio connector does not show up in the GC admin integrations section, try downloading it and installing it through app foundry following these instructions: https://help.mypurecloud.com/articles/install-audio-connector-from-genesys-appfoundry/
4. Configure and activate your integration with the customer/partner's Audio Connector Server details, as shown here: https://help.mypurecloud.com/articles/configure-and-activate-audio-connector-in-genesys-cloud/
   1. Audiohook Protocol Specification - for communications between GC and your Audio Connector Server.
   2. Genesys AudioHook Sample Service - This repo contains code to showcase a simple service that implements a Audiohook Server. Your dev team will need to extend it for bi-directional communications, using the protocol in step 3.a.i.
   3. Audiohook developer's forum - for a questions your dev team might have.
1. You will need to have a 3^rd party customer/partner cloud Audio connector server up and running to get your credentials. For more information please check:
2. Make sure you ACTIVATE the integration SUCCESSFULLY, otherwise your new Architect Action "Call Audio Connector" will not show up in your inbound, outbound, and in-queue call flows.
5. Go to Architect, select your inbound callflow and you will see the new Architect Action "Call Audio Connector" under the bot section.
6. If you still are unable to see your Audio Connector integration and/or your new action, please allow a minimum of 24h after the reception of this email to report any issues. Changes might not have been completely rolled out in your region.

• This Beta HQ forum :)

• Private SS&A Partner Beta Community: https://community.genesys.com/discussion/presenting-audio-connector-stream-audio-conversations-to-and-from-3rd-parties

• Genesys Ideas portal: https://genesyscloud.ideas.aha.io/ideas/SSA-I-308

------------------------------
Alejandra Santiago Veiga
Genesys - Employees

Original Message:
Sent: 12-01-2023 05:50
From: Alejandra Santiago
Subject: Genesys Audio Connector

#BetaAnnouncement

------------------------------
Alejandra Santiago Veiga
Genesys - PM
------------------------------

Hi all,

The Audio Connector Beta is 2 weeks old already!! And I am calling up for some preliminar feedback from those of you who are actively using it, or in the process.

Any impressions about usability, use cases that you're covering with it, development tips and other discoveries that you have found along the way.

Here to listen and to pass along your thoughts so we can build excellence together.

Kind regards,

Ales.

#BYOTConnectors #Integrations #Architect #AudioConnector#BetaAnnouncement#AudioConnector

1. If you are logged in your Genesys org, please Log out from your Genesys Cloud registered org, refresh your browser and log back at least 10 mins after the reception of this email.
2. Get familiar with Audio Connector and how it can fit your company's conversational needs: https://help.mypurecloud.com/articles/about-audio-connector/
3. If your GC user has the appropriate permissions, follow instructions in section "Install Audio Connector from the Admin menu" at the bottom of the page.
1. If Audio connector does not show up in the GC admin integrations section, try downloading it and installing it through app foundry following these instructions: https://help.mypurecloud.com/articles/install-audio-connector-from-genesys-appfoundry/
4. Configure and activate your integration with the customer/partner's Audio Connector Server details, as shown here: https://help.mypurecloud.com/articles/configure-and-activate-audio-connector-in-genesys-cloud/
   1. Audiohook Protocol Specification - for communications between GC and your Audio Connector Server.
   2. Genesys AudioHook Sample Service - This repo contains code to showcase a simple service that implements a Audiohook Server. Your dev team will need to extend it for bi-directional communications, using the protocol in step 3.a.i.
   3. Audiohook developer's forum - for a questions your dev team might have.
1. You will need to have a 3^rd party customer/partner cloud Audio connector server up and running to get your credentials. For more information please check:
2. Make sure you ACTIVATE the integration SUCCESSFULLY, otherwise your new Architect Action "Call Audio Connector" will not show up in your inbound, outbound, and in-queue call flows.
5. Go to Architect, select your inbound callflow and you will see the new Architect Action "Call Audio Connector" under the bot section.
6. If you still are unable to see your Audio Connector integration and/or your new action, please allow a minimum of 24h after the reception of this email to report any issues. Changes might not have been completely rolled out in your region.

• This Beta HQ forum :)

• Private SS&A Partner Beta Community: https://community.genesys.com/discussion/presenting-audio-connector-stream-audio-conversations-to-and-from-3rd-parties

• Genesys Ideas portal: https://genesyscloud.ideas.aha.io/ideas/SSA-I-308

------------------------------
Alejandra Santiago Veiga
Genesys - Employees

Original Message:
Sent: 12-01-2023 05:50
From: Alejandra Santiago
Subject: Genesys Audio Connector

#BetaAnnouncement

------------------------------
Alejandra Santiago Veiga
Genesys - PM
------------------------------

Hey Alejandro,

Just wanted to let you know we've got the Audio Connector Beta integration enabled for our organization. However, I'm having trouble accessing the private SS&A Partner Beta Community. Any tips?

Thanks

Hi all,

The Audio Connector Beta is 2 weeks old already!! And I am calling up for some preliminar feedback from those of you who are actively using it, or in the process.

Any impressions about usability, use cases that you're covering with it, development tips and other discoveries that you have found along the way.

Here to listen and to pass along your thoughts so we can build excellence together.

Kind regards,

Ales.

#BYOTConnectors #Integrations #Architect #AudioConnector#BetaAnnouncement#AudioConnector

1. If you are logged in your Genesys org, please Log out from your Genesys Cloud registered org, refresh your browser and log back at least 10 mins after the reception of this email.
2. Get familiar with Audio Connector and how it can fit your company's conversational needs: https://help.mypurecloud.com/articles/about-audio-connector/
3. If your GC user has the appropriate permissions, follow instructions in section "Install Audio Connector from the Admin menu" at the bottom of the page.
1. If Audio connector does not show up in the GC admin integrations section, try downloading it and installing it through app foundry following these instructions: https://help.mypurecloud.com/articles/install-audio-connector-from-genesys-appfoundry/
4. Configure and activate your integration with the customer/partner's Audio Connector Server details, as shown here: https://help.mypurecloud.com/articles/configure-and-activate-audio-connector-in-genesys-cloud/
   1. Audiohook Protocol Specification - for communications between GC and your Audio Connector Server.
   2. Genesys AudioHook Sample Service - This repo contains code to showcase a simple service that implements a Audiohook Server. Your dev team will need to extend it for bi-directional communications, using the protocol in step 3.a.i.
   3. Audiohook developer's forum - for a questions your dev team might have.
1. You will need to have a 3^rd party customer/partner cloud Audio connector server up and running to get your credentials. For more information please check:
2. Make sure you ACTIVATE the integration SUCCESSFULLY, otherwise your new Architect Action "Call Audio Connector" will not show up in your inbound, outbound, and in-queue call flows.
5. Go to Architect, select your inbound callflow and you will see the new Architect Action "Call Audio Connector" under the bot section.
6. If you still are unable to see your Audio Connector integration and/or your new action, please allow a minimum of 24h after the reception of this email to report any issues. Changes might not have been completely rolled out in your region.

• This Beta HQ forum :)

• Private SS&A Partner Beta Community: https://community.genesys.com/discussion/presenting-audio-connector-stream-audio-conversations-to-and-from-3rd-parties

• Genesys Ideas portal: https://genesyscloud.ideas.aha.io/ideas/SSA-I-308

------------------------------
Alejandra Santiago Veiga
Genesys - Employees

Original Message:
Sent: 12-01-2023 05:50
From: Alejandra Santiago
Subject: Genesys Audio Connector

#BetaAnnouncement

------------------------------
Alejandra Santiago Veiga
Genesys - PM
------------------------------

Hi Salman,

I have sent you an invite to join our private SS&A Partner Beta Community, please check your inbox/spam folder and join us!

Kind regards,

Ales.

Hey Alejandro,

Just wanted to let you know we've got the Audio Connector Beta integration enabled for our organization. However, I'm having trouble accessing the private SS&A Partner Beta Community. Any tips?

Thanks

Hi all,

The Audio Connector Beta is 2 weeks old already!! And I am calling up for some preliminar feedback from those of you who are actively using it, or in the process.

Any impressions about usability, use cases that you're covering with it, development tips and other discoveries that you have found along the way.

Here to listen and to pass along your thoughts so we can build excellence together.

Kind regards,

Ales.

#BYOTConnectors #Integrations #Architect #AudioConnector#BetaAnnouncement#AudioConnector

1. If you are logged in your Genesys org, please Log out from your Genesys Cloud registered org, refresh your browser and log back at least 10 mins after the reception of this email.
2. Get familiar with Audio Connector and how it can fit your company's conversational needs: https://help.mypurecloud.com/articles/about-audio-connector/
3. If your GC user has the appropriate permissions, follow instructions in section "Install Audio Connector from the Admin menu" at the bottom of the page.
1. If Audio connector does not show up in the GC admin integrations section, try downloading it and installing it through app foundry following these instructions: https://help.mypurecloud.com/articles/install-audio-connector-from-genesys-appfoundry/
4. Configure and activate your integration with the customer/partner's Audio Connector Server details, as shown here: https://help.mypurecloud.com/articles/configure-and-activate-audio-connector-in-genesys-cloud/
   1. Audiohook Protocol Specification - for communications between GC and your Audio Connector Server.
   2. Genesys AudioHook Sample Service - This repo contains code to showcase a simple service that implements a Audiohook Server. Your dev team will need to extend it for bi-directional communications, using the protocol in step 3.a.i.
   3. Audiohook developer's forum - for a questions your dev team might have.
1. You will need to have a 3^rd party customer/partner cloud Audio connector server up and running to get your credentials. For more information please check:
2. Make sure you ACTIVATE the integration SUCCESSFULLY, otherwise your new Architect Action "Call Audio Connector" will not show up in your inbound, outbound, and in-queue call flows.
5. Go to Architect, select your inbound callflow and you will see the new Architect Action "Call Audio Connector" under the bot section.
6. If you still are unable to see your Audio Connector integration and/or your new action, please allow a minimum of 24h after the reception of this email to report any issues. Changes might not have been completely rolled out in your region.

• This Beta HQ forum :)

• Private SS&A Partner Beta Community: https://community.genesys.com/discussion/presenting-audio-connector-stream-audio-conversations-to-and-from-3rd-parties

• Genesys Ideas portal: https://genesyscloud.ideas.aha.io/ideas/SSA-I-308

------------------------------
Alejandra Santiago Veiga
Genesys - Employees

Original Message:
Sent: 12-01-2023 05:50
From: Alejandra Santiago
Subject: Genesys Audio Connector

#BetaAnnouncement

------------------------------
Alejandra Santiago Veiga
Genesys - PM
------------------------------

Hi Alejandra,

I am unable to access the private SS&A Partner Beta Community, and I would like to see the functionality and features that are supported. Can you help getting that access?

Thanks,

Sibtain Kanani

Hi Salman,

I have sent you an invite to join our private SS&A Partner Beta Community, please check your inbox/spam folder and join us!

Kind regards,

Ales.

Hey Alejandro,

Just wanted to let you know we've got the Audio Connector Beta integration enabled for our organization. However, I'm having trouble accessing the private SS&A Partner Beta Community. Any tips?

Thanks

Hi all,

The Audio Connector Beta is 2 weeks old already!! And I am calling up for some preliminar feedback from those of you who are actively using it, or in the process.

Any impressions about usability, use cases that you're covering with it, development tips and other discoveries that you have found along the way.

Here to listen and to pass along your thoughts so we can build excellence together.

Kind regards,

Ales.

#BYOTConnectors #Integrations #Architect #AudioConnector#BetaAnnouncement#AudioConnector

1. If you are logged in your Genesys org, please Log out from your Genesys Cloud registered org, refresh your browser and log back at least 10 mins after the reception of this email.
2. Get familiar with Audio Connector and how it can fit your company's conversational needs: https://help.mypurecloud.com/articles/about-audio-connector/
3. If your GC user has the appropriate permissions, follow instructions in section "Install Audio Connector from the Admin menu" at the bottom of the page.
1. If Audio connector does not show up in the GC admin integrations section, try downloading it and installing it through app foundry following these instructions: https://help.mypurecloud.com/articles/install-audio-connector-from-genesys-appfoundry/
4. Configure and activate your integration with the customer/partner's Audio Connector Server details, as shown here: https://help.mypurecloud.com/articles/configure-and-activate-audio-connector-in-genesys-cloud/
   1. Audiohook Protocol Specification - for communications between GC and your Audio Connector Server.
   2. Genesys AudioHook Sample Service - This repo contains code to showcase a simple service that implements a Audiohook Server. Your dev team will need to extend it for bi-directional communications, using the protocol in step 3.a.i.
   3. Audiohook developer's forum - for a questions your dev team might have.
1. You will need to have a 3^rd party customer/partner cloud Audio connector server up and running to get your credentials. For more information please check:
2. Make sure you ACTIVATE the integration SUCCESSFULLY, otherwise your new Architect Action "Call Audio Connector" will not show up in your inbound, outbound, and in-queue call flows.
5. Go to Architect, select your inbound callflow and you will see the new Architect Action "Call Audio Connector" under the bot section.
6. If you still are unable to see your Audio Connector integration and/or your new action, please allow a minimum of 24h after the reception of this email to report any issues. Changes might not have been completely rolled out in your region.

• This Beta HQ forum :)

• Private SS&A Partner Beta Community: https://community.genesys.com/discussion/presenting-audio-connector-stream-audio-conversations-to-and-from-3rd-parties

• Genesys Ideas portal: https://genesyscloud.ideas.aha.io/ideas/SSA-I-308

------------------------------
Alejandra Santiago Veiga
Genesys - Employees

Original Message:
Sent: 12-01-2023 05:50
From: Alejandra Santiago
Subject: Genesys Audio Connector

#BetaAnnouncement

------------------------------
Alejandra Santiago Veiga
Genesys - PM
------------------------------

Hi @Muhammad Sibtain Kanani

I have sent you an invite to join our private SS&A Partner Beta Community, please check your inbox/spam folder and join us!

For a simple Architecture overview and Conversational session management features, you can check on our Audio Connector overview

If you are looking for technical resources, please go to the Audiohook Protocol Specification, where you can get an explanation on communications between GC and your Audio Connector Server, based on the Audiohook protocol. 

The Genesys AudioHook Sample Service is a repository that contains code to showcase a simple service that implements a Audiohook Server, so dev team can have a skeleton to extend for bi-directional communications in your Audio Connector server.

If you have any further dev questions, please check our  Audiohook developer's forum first for similar issues.

Hope this helps!

Ales.

Hi Alejandra,

I am unable to access the private SS&A Partner Beta Community, and I would like to see the functionality and features that are supported. Can you help getting that access?

Thanks,

Sibtain Kanani

Hi Salman,

I have sent you an invite to join our private SS&A Partner Beta Community, please check your inbox/spam folder and join us!

Kind regards,

Ales.

Hey Alejandro,

Just wanted to let you know we've got the Audio Connector Beta integration enabled for our organization. However, I'm having trouble accessing the private SS&A Partner Beta Community. Any tips?

Thanks

Hi all,

The Audio Connector Beta is 2 weeks old already!! And I am calling up for some preliminar feedback from those of you who are actively using it, or in the process.

Any impressions about usability, use cases that you're covering with it, development tips and other discoveries that you have found along the way.

Here to listen and to pass along your thoughts so we can build excellence together.

Kind regards,

Ales.

#BYOTConnectors #Integrations #Architect #AudioConnector#BetaAnnouncement#AudioConnector

1. If you are logged in your Genesys org, please Log out from your Genesys Cloud registered org, refresh your browser and log back at least 10 mins after the reception of this email.
2. Get familiar with Audio Connector and how it can fit your company's conversational needs: https://help.mypurecloud.com/articles/about-audio-connector/
3. If your GC user has the appropriate permissions, follow instructions in section "Install Audio Connector from the Admin menu" at the bottom of the page.
1. If Audio connector does not show up in the GC admin integrations section, try downloading it and installing it through app foundry following these instructions: https://help.mypurecloud.com/articles/install-audio-connector-from-genesys-appfoundry/
4. Configure and activate your integration with the customer/partner's Audio Connector Server details, as shown here: https://help.mypurecloud.com/articles/configure-and-activate-audio-connector-in-genesys-cloud/
   1. Audiohook Protocol Specification - for communications between GC and your Audio Connector Server.
   2. Genesys AudioHook Sample Service - This repo contains code to showcase a simple service that implements a Audiohook Server. Your dev team will need to extend it for bi-directional communications, using the protocol in step 3.a.i.
   3. Audiohook developer's forum - for a questions your dev team might have.
1. You will need to have a 3^rd party customer/partner cloud Audio connector server up and running to get your credentials. For more information please check:
2. Make sure you ACTIVATE the integration SUCCESSFULLY, otherwise your new Architect Action "Call Audio Connector" will not show up in your inbound, outbound, and in-queue call flows.
5. Go to Architect, select your inbound callflow and you will see the new Architect Action "Call Audio Connector" under the bot section.
6. If you still are unable to see your Audio Connector integration and/or your new action, please allow a minimum of 24h after the reception of this email to report any issues. Changes might not have been completely rolled out in your region.

• This Beta HQ forum :)

• Private SS&A Partner Beta Community: https://community.genesys.com/discussion/presenting-audio-connector-stream-audio-conversations-to-and-from-3rd-parties

• Genesys Ideas portal: https://genesyscloud.ideas.aha.io/ideas/SSA-I-308

------------------------------
Alejandra Santiago Veiga
Genesys - Employees

Original Message:
Sent: 12-01-2023 05:50
From: Alejandra Santiago
Subject: Genesys Audio Connector

#BetaAnnouncement

------------------------------
Alejandra Santiago Veiga
Genesys - PM
------------------------------

@Alejandra Santiago Would it be possible to get an invite to te SS&A Partner Beta Community? 

Thanks! 

Hi @Muhammad Sibtain Kanani

I have sent you an invite to join our private SS&A Partner Beta Community, please check your inbox/spam folder and join us!

For a simple Architecture overview and Conversational session management features, you can check on our Audio Connector overview

If you are looking for technical resources, please go to the Audiohook Protocol Specification, where you can get an explanation on communications between GC and your Audio Connector Server, based on the Audiohook protocol. 

The Genesys AudioHook Sample Service is a repository that contains code to showcase a simple service that implements a Audiohook Server, so dev team can have a skeleton to extend for bi-directional communications in your Audio Connector server.

If you have any further dev questions, please check our  Audiohook developer's forum first for similar issues.

Hope this helps!

Ales.

Hi Alejandra,

I am unable to access the private SS&A Partner Beta Community, and I would like to see the functionality and features that are supported. Can you help getting that access?

Thanks,

Sibtain Kanani

Hi Salman,

I have sent you an invite to join our private SS&A Partner Beta Community, please check your inbox/spam folder and join us!

Kind regards,

Ales.

Hey Alejandro,

Just wanted to let you know we've got the Audio Connector Beta integration enabled for our organization. However, I'm having trouble accessing the private SS&A Partner Beta Community. Any tips?

Thanks

Hi all,

The Audio Connector Beta is 2 weeks old already!! And I am calling up for some preliminar feedback from those of you who are actively using it, or in the process.

Any impressions about usability, use cases that you're covering with it, development tips and other discoveries that you have found along the way.

Here to listen and to pass along your thoughts so we can build excellence together.

Kind regards,

Ales.

#BYOTConnectors #Integrations #Architect #AudioConnector#BetaAnnouncement#AudioConnector

1. If you are logged in your Genesys org, please Log out from your Genesys Cloud registered org, refresh your browser and log back at least 10 mins after the reception of this email.
2. Get familiar with Audio Connector and how it can fit your company's conversational needs: https://help.mypurecloud.com/articles/about-audio-connector/
3. If your GC user has the appropriate permissions, follow instructions in section "Install Audio Connector from the Admin menu" at the bottom of the page.
1. If Audio connector does not show up in the GC admin integrations section, try downloading it and installing it through app foundry following these instructions: https://help.mypurecloud.com/articles/install-audio-connector-from-genesys-appfoundry/
4. Configure and activate your integration with the customer/partner's Audio Connector Server details, as shown here: https://help.mypurecloud.com/articles/configure-and-activate-audio-connector-in-genesys-cloud/
   1. Audiohook Protocol Specification - for communications between GC and your Audio Connector Server.
   2. Genesys AudioHook Sample Service - This repo contains code to showcase a simple service that implements a Audiohook Server. Your dev team will need to extend it for bi-directional communications, using the protocol in step 3.a.i.
   3. Audiohook developer's forum - for a questions your dev team might have.
1. You will need to have a 3^rd party customer/partner cloud Audio connector server up and running to get your credentials. For more information please check:
2. Make sure you ACTIVATE the integration SUCCESSFULLY, otherwise your new Architect Action "Call Audio Connector" will not show up in your inbound, outbound, and in-queue call flows.
5. Go to Architect, select your inbound callflow and you will see the new Architect Action "Call Audio Connector" under the bot section.
6. If you still are unable to see your Audio Connector integration and/or your new action, please allow a minimum of 24h after the reception of this email to report any issues. Changes might not have been completely rolled out in your region.

• This Beta HQ forum :)

• Private SS&A Partner Beta Community: https://community.genesys.com/discussion/presenting-audio-connector-stream-audio-conversations-to-and-from-3rd-parties

• Genesys Ideas portal: https://genesyscloud.ideas.aha.io/ideas/SSA-I-308

------------------------------
Alejandra Santiago Veiga
Genesys - Employees

Original Message:
Sent: 12-01-2023 05:50
From: Alejandra Santiago
Subject: Genesys Audio Connector

#BetaAnnouncement

------------------------------
Alejandra Santiago Veiga
Genesys - PM
------------------------------

1. If you are logged in your Genesys org, please Log out from your Genesys Cloud registered org, refresh your browser and log back at least 10 mins after the reception of this email.
2. Get familiar with Audio Connector and how it can fit your company's conversational needs: https://help.mypurecloud.com/articles/about-audio-connector/
3. If your GC user has the appropriate permissions, follow instructions in section "Install Audio Connector from the Admin menu" at the bottom of the page.
1. If Audio connector does not show up in the GC admin integrations section, try downloading it and installing it through app foundry following these instructions: https://help.mypurecloud.com/articles/install-audio-connector-from-genesys-appfoundry/
4. Configure and activate your integration with the customer/partner's Audio Connector Server details, as shown here: https://help.mypurecloud.com/articles/configure-and-activate-audio-connector-in-genesys-cloud/
   1. Audiohook Protocol Specification - for communications between GC and your Audio Connector Server.
   2. Genesys AudioHook Sample Service - This repo contains code to showcase a simple service that implements a Audiohook Server. Your dev team will need to extend it for bi-directional communications, using the protocol in step 3.a.i.
   3. Audiohook developer's forum - for a questions your dev team might have.
1. You will need to have a 3^rd party customer/partner cloud Audio connector server up and running to get your credentials. For more information please check:
2. Make sure you ACTIVATE the integration SUCCESSFULLY, otherwise your new Architect Action "Call Audio Connector" will not show up in your inbound, outbound, and in-queue call flows.
5. Go to Architect, select your inbound callflow and you will see the new Architect Action "Call Audio Connector" under the bot section.
6. If you still are unable to see your Audio Connector integration and/or your new action, please allow a minimum of 24h after the reception of this email to report any issues. Changes might not have been completely rolled out in your region.

• This Beta HQ forum :)

• Private SS&A Partner Beta Community: https://community.genesys.com/discussion/presenting-audio-connector-stream-audio-conversations-to-and-from-3rd-parties

• Genesys Ideas portal: https://genesyscloud.ideas.aha.io/ideas/SSA-I-308

------------------------------
Alejandra Santiago Veiga
Genesys - Employees

Original Message:
Sent: 12-01-2023 05:50
From: Alejandra Santiago
Subject: Genesys Audio Connector

#BetaAnnouncement

------------------------------
Alejandra Santiago Veiga
Genesys - PM
------------------------------

Hi Alejandra,

I am unable to access the private SS&A Partner Beta Community, and I would like to see the functionality and features that are supported. Can you help getting that access?

Thanks,

--------------------------
Toshiyuki Koyama
NRI
--------------------------

1. If you are logged in your Genesys org, please Log out from your Genesys Cloud registered org, refresh your browser and log back at least 10 mins after the reception of this email.
2. Get familiar with Audio Connector and how it can fit your company's conversational needs: https://help.mypurecloud.com/articles/about-audio-connector/
3. If your GC user has the appropriate permissions, follow instructions in section "Install Audio Connector from the Admin menu" at the bottom of the page.
1. If Audio connector does not show up in the GC admin integrations section, try downloading it and installing it through app foundry following these instructions: https://help.mypurecloud.com/articles/install-audio-connector-from-genesys-appfoundry/
4. Configure and activate your integration with the customer/partner's Audio Connector Server details, as shown here: https://help.mypurecloud.com/articles/configure-and-activate-audio-connector-in-genesys-cloud/
   1. Audiohook Protocol Specification - for communications between GC and your Audio Connector Server.
   2. Genesys AudioHook Sample Service - This repo contains code to showcase a simple service that implements a Audiohook Server. Your dev team will need to extend it for bi-directional communications, using the protocol in step 3.a.i.
   3. Audiohook developer's forum - for a questions your dev team might have.
1. You will need to have a 3^rd party customer/partner cloud Audio connector server up and running to get your credentials. For more information please check:
2. Make sure you ACTIVATE the integration SUCCESSFULLY, otherwise your new Architect Action "Call Audio Connector" will not show up in your inbound, outbound, and in-queue call flows.
5. Go to Architect, select your inbound callflow and you will see the new Architect Action "Call Audio Connector" under the bot section.
6. If you still are unable to see your Audio Connector integration and/or your new action, please allow a minimum of 24h after the reception of this email to report any issues. Changes might not have been completely rolled out in your region.

• This Beta HQ forum :)

• Private SS&A Partner Beta Community: https://community.genesys.com/discussion/presenting-audio-connector-stream-audio-conversations-to-and-from-3rd-parties

• Genesys Ideas portal: https://genesyscloud.ideas.aha.io/ideas/SSA-I-308

------------------------------
Alejandra Santiago Veiga
Genesys - Employees

Original Message:
Sent: 12-01-2023 05:50
From: Alejandra Santiago
Subject: Genesys Audio Connector

#BetaAnnouncement

------------------------------
Alejandra Santiago Veiga
Genesys - PM
------------------------------

#BetaAnnouncement

------------------------------
Alejandra Santiago Veiga
Genesys - PM
------------------------------

Hi everyone,

I am thrilled to announce that we have a GA date for Audio Connector!!!

All Genesys customers and partners will be able to purchase and download from AppFoundry our latest 3rd party conversational connector starting Monday 8th of April. Depending on your region, it might be available from Tuesday 9th.

In the meantime, a few pre-requisites for you to get your org ready for it and speed up your initial setup on the GA date:

• Make sure you have a valid Genesys org with a GC1, GC2 or GC3 license.
• Get familiar with Audio Connector and how it can fit your company's conversational needs: https://help.mypurecloud.com/articles/about-audio-connector/
• You will need to have a 3^rd party customer/partner cloud Audio connector server up and running to get your credentials. For more information please check:
  1. Audiohook Protocol Specification - for communications between GC and your Audio Connector Server.
  2. Genesys AudioHook Sample Service - This repo contains code to showcase a simple service that implements a Audiohook Server. Your dev team will need to extend it for bi-directional communications, using the protocol in step 1
  3. Audiohook developer's forum - for a questions your dev team might have. 
  4. NEW AND EASIER way to troubleshoot your Audio Connector Server (that implements Audiohook protocol), with the Genesys Cloud Operational Console. More information about Genesys Operational console here: https://help.mypurecloud.com/articles/troubleshoot-using-the-genesys-cloud-operational-console/
     • Make sure you subscribe to the Audiohook events listed in the catalogue: https://developer.genesys.cloud/platform/operational-event-catalog/
• The Audio Connector installation will be done by downloading and installing the app "Audio Connector" from the AppFoundry in your org, and configuring the appropriate partner/customer's Audio Connector Server URL and credentials.
• Genesys Audio Connector is a BYOT E pricing policy.

Ales.

#GA

#BYOTConnectors #Integrations #Architect #AudioConnector

------------------------------
Alejandra Santiago Veiga
Genesys - Employees

Original Message:
Sent: 12-01-2023 05:50
From: Alejandra Santiago
Subject: Genesys Audio Connector

#BetaAnnouncement

------------------------------
Alejandra Santiago Veiga
Genesys - PM
------------------------------

Hi everyone,

I am thrilled to announce that Audio Connector is GA!!

All Genesys customers and partners will be able to purchase and download from AppFoundry our latest 3rd party conversational connector.

A few considerations before you start:

• Make sure you have a valid Genesys org with a GC1, GC2 or GC3 license.
• Make sure you have a valid BYOT-E subcription, or enable it in your org when you click Purchase or Free Trial via AppFoundry.
• Get familiar with Audio Connector and how it can fit your company's conversational needs: https://help.mypurecloud.com/articles/about-audio-connector/
• You will need to have a 3^rd party customer/partner cloud Audio connector server up and running to get your credentials. For more information please check:
  1. Audiohook Protocol Specification - for communications between GC and your Audio Connector Server.
  2. Genesys AudioHook Sample Service - This repo contains code to showcase a simple service that implements a Audiohook Server. Your dev team will need to extend it for bi-directional communications, using the protocol in step 1
  3. Audiohook developer's forum - for a questions your dev team might have. 
  4. NEW AND EASIER way to troubleshoot your Audio Connector Server (that implements Audiohook protocol), with the Genesys Cloud Operational Console. More information about Genesys Operational console here: https://help.mypurecloud.com/articles/troubleshoot-using-the-genesys-cloud-operational-console/
     • Make sure you subscribe to the Audiohook events listed in the catalogue: https://developer.genesys.cloud/platform/operational-event-catalog/
• The Audio Connector installation will be done by downloading and installing the app "Audio Connector" from the AppFoundry in your org, and configuring the appropriate partner/customer's Audio Connector Server URL and credentials.
• Genesys Audio Connector is a BYOT E pricing policy.

Ales.

#GA

#BYOTConnectors #Integrations #Architect #AudioConnector

Hi everyone,

I am thrilled to announce that we have a GA date for Audio Connector!!!

All Genesys customers and partners will be able to purchase and download from AppFoundry our latest 3rd party conversational connector starting Monday 8th of April. Depending on your region, it might be available from Tuesday 9th.

In the meantime, a few pre-requisites for you to get your org ready for it and speed up your initial setup on the GA date:

• Make sure you have a valid Genesys org with a GC1, GC2 or GC3 license.
• Get familiar with Audio Connector and how it can fit your company's conversational needs: https://help.mypurecloud.com/articles/about-audio-connector/
• You will need to have a 3^rd party customer/partner cloud Audio connector server up and running to get your credentials. For more information please check:
  1. Audiohook Protocol Specification - for communications between GC and your Audio Connector Server.
  2. Genesys AudioHook Sample Service - This repo contains code to showcase a simple service that implements a Audiohook Server. Your dev team will need to extend it for bi-directional communications, using the protocol in step 1
  3. Audiohook developer's forum - for a questions your dev team might have. 
  4. NEW AND EASIER way to troubleshoot your Audio Connector Server (that implements Audiohook protocol), with the Genesys Cloud Operational Console. More information about Genesys Operational console here: https://help.mypurecloud.com/articles/troubleshoot-using-the-genesys-cloud-operational-console/
     • Make sure you subscribe to the Audiohook events listed in the catalogue: https://developer.genesys.cloud/platform/operational-event-catalog/
• The Audio Connector installation will be done by downloading and installing the app "Audio Connector" from the AppFoundry in your org, and configuring the appropriate partner/customer's Audio Connector Server URL and credentials.
• Genesys Audio Connector is a BYOT E pricing policy.

Ales.

#GA

#BYOTConnectors #Integrations #Architect #AudioConnector

------------------------------
Alejandra Santiago Veiga
Genesys - Employees

Original Message:
Sent: 12-01-2023 05:50
From: Alejandra Santiago
Subject: Genesys Audio Connector

#BetaAnnouncement

------------------------------
Alejandra Santiago Veiga
Genesys - PM
------------------------------

Hello Team,

Could someone please help me with the config. documents. We have installed the "Genesys Cloud Adapter" but after that I don't see any documents available for ref. (we have Audio Hook document, but what I heard is that its not useful in bidirectional audio. Like from BOT to Genesys Cloud).

Your help and guidance is much appreciated.

Thanks,

Dev

Hi everyone,

I am thrilled to announce that Audio Connector is GA!!

All Genesys customers and partners will be able to purchase and download from AppFoundry our latest 3rd party conversational connector.

A few considerations before you start:

• Make sure you have a valid Genesys org with a GC1, GC2 or GC3 license.
• Make sure you have a valid BYOT-E subcription, or enable it in your org when you click Purchase or Free Trial via AppFoundry.
• Get familiar with Audio Connector and how it can fit your company's conversational needs: https://help.mypurecloud.com/articles/about-audio-connector/
• You will need to have a 3^rd party customer/partner cloud Audio connector server up and running to get your credentials. For more information please check:
  1. Audiohook Protocol Specification - for communications between GC and your Audio Connector Server.
  2. Genesys AudioHook Sample Service - This repo contains code to showcase a simple service that implements a Audiohook Server. Your dev team will need to extend it for bi-directional communications, using the protocol in step 1
  3. Audiohook developer's forum - for a questions your dev team might have. 
  4. NEW AND EASIER way to troubleshoot your Audio Connector Server (that implements Audiohook protocol), with the Genesys Cloud Operational Console. More information about Genesys Operational console here: https://help.mypurecloud.com/articles/troubleshoot-using-the-genesys-cloud-operational-console/
     • Make sure you subscribe to the Audiohook events listed in the catalogue: https://developer.genesys.cloud/platform/operational-event-catalog/
• The Audio Connector installation will be done by downloading and installing the app "Audio Connector" from the AppFoundry in your org, and configuring the appropriate partner/customer's Audio Connector Server URL and credentials.
• Genesys Audio Connector is a BYOT E pricing policy.

Ales.

#GA

#BYOTConnectors #Integrations #Architect #AudioConnector

Hi everyone,

I am thrilled to announce that we have a GA date for Audio Connector!!!

All Genesys customers and partners will be able to purchase and download from AppFoundry our latest 3rd party conversational connector starting Monday 8th of April. Depending on your region, it might be available from Tuesday 9th.

In the meantime, a few pre-requisites for you to get your org ready for it and speed up your initial setup on the GA date:

• Make sure you have a valid Genesys org with a GC1, GC2 or GC3 license.
• Get familiar with Audio Connector and how it can fit your company's conversational needs: https://help.mypurecloud.com/articles/about-audio-connector/
• You will need to have a 3^rd party customer/partner cloud Audio connector server up and running to get your credentials. For more information please check:
  1. Audiohook Protocol Specification - for communications between GC and your Audio Connector Server.
  2. Genesys AudioHook Sample Service - This repo contains code to showcase a simple service that implements a Audiohook Server. Your dev team will need to extend it for bi-directional communications, using the protocol in step 1
  3. Audiohook developer's forum - for a questions your dev team might have. 
  4. NEW AND EASIER way to troubleshoot your Audio Connector Server (that implements Audiohook protocol), with the Genesys Cloud Operational Console. More information about Genesys Operational console here: https://help.mypurecloud.com/articles/troubleshoot-using-the-genesys-cloud-operational-console/
     • Make sure you subscribe to the Audiohook events listed in the catalogue: https://developer.genesys.cloud/platform/operational-event-catalog/
• The Audio Connector installation will be done by downloading and installing the app "Audio Connector" from the AppFoundry in your org, and configuring the appropriate partner/customer's Audio Connector Server URL and credentials.
• Genesys Audio Connector is a BYOT E pricing policy.

Ales.

#GA

#BYOTConnectors #Integrations #Architect #AudioConnector

------------------------------
Alejandra Santiago Veiga
Genesys - Employees

Original Message:
Sent: 12-01-2023 05:50
From: Alejandra Santiago
Subject: Genesys Audio Connector

#BetaAnnouncement

------------------------------
Alejandra Santiago Veiga
Genesys - PM
------------------------------