Genesys Cloud - Main

Genesys automatic inactivity timeout is not working with SSO, just refresh Genesys with using SSO, users who login manually using login ID & password are getting logged out after inactivity timeout configured. Can someone please advised how to fix inactivity timeout for SSO users.

Hello Jagdish,

Welcome to the Community! I've included the steps to change the Inactivity Timer for Genesys Cloud below.

From https://help.mypurecloud.com/articles/set-an-automatic-inactivity-timeout/

To enable the automatic timeout and set the amount of idle time before Genesys Cloud logs out a user, complete the following steps:

1. Click Admin.
2. Under Account Settings, click Organization Settings.
3. Click the Settings tab.
4. Under Security & Compliance, enable Enable Inactivity Timeout.
5. Under Timeout Minutes, enter in the amount of time, in minutes, that users can be idle before Genesys Cloud logs them off. The feature allows any amount of time between five minutes and eight hours (480 minutes).
6. Under Default APIs to Exclude from Inactivity Timeout, use the toggle switch to enable or disable any of the default APIs. The enabled APIs cannot reset the inactivity timeout. Genesys recommends that you exclude the following APIs from resetting the timer:
   
   • api/v2/featuretoggles
   • api/v2/diagnostics/newrelic/insights
   • api/v2/diagnostics/trace
     • • • • • • • api/v2/integrations/clientapps
   • api/v2/users/me
7. In the Custom APIs to Exclude from Inactivity Timeout box, type the path of the API that you want to exclude from resetting the inactivity timeout. As you type, the system shows a list of matching APIs from which you can select the required API. The selected APIs cannot reset the inactivity timeout. To remove an API from the exclusion list, click Remove from list.

Genesys automatic inactivity timeout is not working with SSO, just refresh Genesys with using SSO, users who login manually using login ID & password are getting logged out after inactivity timeout configured. Can someone please advised how to fix inactivity timeout for SSO users.