A couple of questions Sai. Are you talking about internal chat? I don't know that you can delete those except through the system setting. If deleted that way, no way to get them back. If you are looking at chats that were recorded and is deleted based on the policy, again nothing you can do. You can try to open a ticket with Genesys to see if there is any backup to restore, but I have only heard of that with configuration, not recordings.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 10-30-2023 10:17
From: Sai Kumar
Subject: Genesys Chat Features
How to restore a deleted chat in Genesys cloud CX
#Omni-ChannelDesktop/UserInterface
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Sai Kumar
Miratech, Inc
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