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Genesys Cloud: AI – Digital Bots & Knowledge Certification

  • 1.  Genesys Cloud: AI – Digital Bots & Knowledge Certification

    Posted 01-02-2026 08:26

    Hi, 

    I'm looking to take the AI - Digital Bots & Knowledge exam this month and wondered if there are any practice tests for this exam?  I liked like to experience the format of the exam before I take it, it helps me with nerves.

    Does anyone know where I can find a practice exam?  (I've looked on Webassessor and there isn't a practice test for this cert.

    Thanks in advance

    Laura


    #Certification
    #Training

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    Laura Threadingham
    Head Of Data And Certified Salesforce Administrator
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  • 2.  RE: Genesys Cloud: AI – Digital Bots & Knowledge Certification

    Posted 01-04-2026 19:40

    Hi Laura,

    Thanks for your question.

    At this time, there isn't an official practice test available for the AI – Digital Bots & Knowledge exam.

    However, the certification guide provides a helpful overview of the exam structure and key focus areas, which should help you prepare: https://beyond.genesys.com/explore/certification/cloud

    Best of luck with your exam preparation!

    Regards,



    ------------------------------
    Kameshwaran Muniswaran
    Beyond Support Analyst
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  • 3.  RE: Genesys Cloud: AI – Digital Bots & Knowledge Certification

    Posted 01-05-2026 08:40

    I also have an issue with test anxiety when I take any test that has an immediate payoff.  A trick that has helped me work thru the Genesys certs is this:  When you get into the test, Read the Question, Read the Answers, Read the Question a second time, take a breathe, choose your answer and move on.  If you can't immediately find the answer, eliminate what it isn't - usually you can drop 1-2.  This approach allows you to slow down, not making rushed mistakes and helps improves success in passing.  It should help a bit with those butterflies too.



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    Michael Jewell
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  • 4.  RE: Genesys Cloud: AI – Digital Bots & Knowledge Certification
    Best Answer

    Posted 01-05-2026 09:21

    I made my own practice test for this certification and I am more than happy to share what I came up with. I passed both exams by the way.



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    Jonathan Kennedy
    Technology Specialist
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  • 5.  RE: Genesys Cloud: AI – Digital Bots & Knowledge Certification

    Posted 01-05-2026 09:48

    Hi Jonathan,  

    That's very kind of you, that would be really useful.

    Many thanks

    Laura



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    Laura Threadingham
    Head Of Data And Certified Salesforce Administrator
    ------------------------------

    Original Message


  • 6.  RE: Genesys Cloud: AI – Digital Bots & Knowledge Certification

    Posted 01-05-2026 09:52

    Here is my email address:  Jonathan.kennedy@getevolved.com.  Just email directly and i'll send you what I have.



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    Jonathan Kennedy
    Technology Specialist
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    Original Message


  • 7.  RE: Genesys Cloud: AI – Digital Bots & Knowledge Certification

    Posted 01-21-2026 01:35

    hi Jonathan, Can u please help me with study material for genesys AI and chat bot 



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    Mohan Singh
    Subject matter expert
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    Original Message


  • 8.  RE: Genesys Cloud: AI – Digital Bots & Knowledge Certification

    Posted 01-07-2026 07:44

    Hi Jonathan, 

    Please could you forward me the practice exam you've created if you'd be so kind.

    My email address is nsquires@mib.org.uk.

    Thank you!



    ------------------------------
    Nicholas Squires
    Resource Planning, Telephony Data Analyst
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    Original Message


  • 9.  RE: Genesys Cloud: AI – Digital Bots & Knowledge Certification

    Posted 01-05-2026 11:57

    Hi @Laura Threadingham,

    Yes, there are practice exams available for the Genesys Cloud AI – Digital Bots & Knowledge (GC‑AI‑DB) certification, but they're hosted outside of Webassessor. You can find sample questions and timed practice tests on sites like VMExam and DirectCertify.

    *but, These practice exams are not provided by Genesys directly, so treat them as study aids rather than guaranteed replicas.

    Thanks





    ------------------------------
    Ashiesh Sharma
    GCX- GCP, ARC, SCR, QM
    BT plc
    ------------------------------



  • 10.  RE: Genesys Cloud: AI – Digital Bots & Knowledge Certification

    Posted 01-08-2026 11:31

    Hi Laura,

    I mainly prepared for the AI & Bot certification based on the hands-on experience I gained working with bots in real scenarios. That practical usage helped a lot during the exam.

    One area I wasn't very familiar with was the Knowledge Portal, since I don't use it much day to day, so it's worth reviewing. There were also some questions about Predictive Engagement with chatbots, which I was already comfortable with.

    My advice is to focus on real bot usage and complement it with the official documentation for the topics you don't use often.



    ------------------------------
    Mateus Nunes
    Tech Leader Of CX at Solve4ME
    Brazil
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  • 11.  RE: Genesys Cloud: AI – Digital Bots & Knowledge Certification

    Posted 01-21-2026 01:34

    Hi Laura, have you completed Genesys AI and chatbot exams ? 



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    Mohan Singh
    Subject matter expert
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  • 12.  RE: Genesys Cloud: AI – Digital Bots & Knowledge Certification

    Posted 01-21-2026 04:06

    Hi Mohan,

    Yes, I passed it! It wasn't too bad.



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    Laura Threadingham
    Head Of Data And Certified Salesforce Administrator
    ------------------------------

    Original Message


  • 13.  RE: Genesys Cloud: AI – Digital Bots & Knowledge Certification

    Posted 01-22-2026 12:07

    I just went through all the courses listed in the exam study guide, made sure i looked up all the objectives (it gives links for each), and passed the exam with no trouble. 



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    George Ganahl GCCX-AI, GCP, GCD
    Technical Adoption Champion
    Genesys
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    Original Message


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