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  • 1.  Genesys Cloud: AI – Digital Bots & Knowledge Certification

    Posted 4 hours ago 
    What can you recommend for this exam? What topics should I study, or what materials can I review before the exam?

    #Certification

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    JESUS ZAMUDIO
    Ingeniero Especialista
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  • 2.  RE: Genesys Cloud: AI – Digital Bots & Knowledge Certification

    Posted 2 hours ago

    Hi Jesus,

    I recommend focusing on these key topics:

    • Bot fundamentals
    • Bot flow actions
    • Inbound message flows
    • Knowledge Workbench
    • Knowledge Portal
    • Knowledge Optimizer
    • Intent Miner
    • Bot optimizations
    • Knowledge Workbench with Bots

    If you're comfortable with these areas, you should be well prepared for the exam 👍



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    Mateus Nunes
    Tech Leader Of CX at Solve4ME
    Brazil
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    Original Message


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