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  • 1.  Genesys Cloud: AI – Digital Bots & Knowledge Certification

    Posted 22 days ago 
    What can you recommend for this exam? What topics should I study, or what materials can I review before the exam?

    #Certification

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    JESUS ZAMUDIO
    Ingeniero Especialista
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  • 2.  RE: Genesys Cloud: AI – Digital Bots & Knowledge Certification

    Posted 22 days ago

    Hi Jesus,

    I recommend focusing on these key topics:

    • Bot fundamentals
    • Bot flow actions
    • Inbound message flows
    • Knowledge Workbench
    • Knowledge Portal
    • Knowledge Optimizer
    • Intent Miner
    • Bot optimizations
    • Knowledge Workbench with Bots

    If you're comfortable with these areas, you should be well prepared for the exam 👍



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    Mateus Nunes
    Tech Leader Of CX at Solve4ME
    Brazil
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    Original Message


  • 3.  RE: Genesys Cloud: AI – Digital Bots & Knowledge Certification

    Posted 20 days ago


    thanks for the information



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    JESUS ZAMUDIO
    Ingeniero Especialista
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    Original Message


  • 4.  RE: Genesys Cloud: AI – Digital Bots & Knowledge Certification

    Posted 21 days ago
    Edited by Paul Kendrick 21 days ago

    Hi Jesus,

    Please refer to the following link: https://education.genesys.com/explore/certification/cloud.

    Once you have enrolled in the exam, you will gain access to the study guide, which outlines the required learning to achieve this certification.

    I hope this helps.

    Thanks,

    Paul



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    Paul Kendrick
    Tech Expert
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    Original Message


  • 5.  RE: Genesys Cloud: AI – Digital Bots & Knowledge Certification

    Posted 16 days ago

    Hi @JESUS ZAMUDIO -Great to see you pursuing the AI certification-this is one of the most impactful areas in Genesys Cloud right now! 

    From a practical standpoint after working with customers on bot implementations, here's what I'd add:

    Focus on understanding the "why" behind:

    Intent design – How to structure intents that actually match real customer queries
    Bot flow logic – When to use slots, utterances, and how disambiguation works
    Knowledge integration – How bots and Knowledge Workbench work together (this is where the magic happens!)
    Optimization cycles – Intent Miner is your best friend for continuous improvement
    Pro tip: If you have access to a demo/sandbox environment, build a simple bot from scratch. The hands-on experience will make the concepts stick way better than just reading.



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    Minhaj Mubashir
    Technical Account Manager
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    Original Message


  • 6.  RE: Genesys Cloud: AI – Digital Bots & Knowledge Certification

    Posted 16 days ago

    Hi Minhaj

    Thank you for the well-understood suggestions

    Jesús



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    JESUS ZAMUDIO
    Ingeniero Especialista
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    Original Message


  • 7.  RE: Genesys Cloud: AI – Digital Bots & Knowledge Certification

    Posted 11 days ago

    I'm currently preparing for this certification exam - aiming to take it by the end of this month - so found this useful and very insightful as not really sure what to expect from this exam - although I have plenty of experience of Genesys certifications.



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    Alistair Taylor
    Presales Solutions Architect
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    Original Message


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