Certification and Training

What can you recommend for this exam? What topics should I study, or what materials can I review before the exam?

Hi Jesus,

I recommend focusing on these key topics:

• Bot fundamentals
• Bot flow actions
• Inbound message flows
• Knowledge Workbench
• Knowledge Portal
• Knowledge Optimizer
• Intent Miner
• Bot optimizations
• Knowledge Workbench with Bots

If you're comfortable with these areas, you should be well prepared for the exam 👍

What can you recommend for this exam? What topics should I study, or what materials can I review before the exam?

What can you recommend for this exam? What topics should I study, or what materials can I review before the exam?

#Certification

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JESUS ZAMUDIO
Ingeniero Especialista
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What can you recommend for this exam? What topics should I study, or what materials can I review before the exam?

Hi @JESUS ZAMUDIO -Great to see you pursuing the AI certification-this is one of the most impactful areas in Genesys Cloud right now! 

From a practical standpoint after working with customers on bot implementations, here's what I'd add:

Focus on understanding the "why" behind:

Intent design – How to structure intents that actually match real customer queries
Bot flow logic – When to use slots, utterances, and how disambiguation works
Knowledge integration – How bots and Knowledge Workbench work together (this is where the magic happens!)
Optimization cycles – Intent Miner is your best friend for continuous improvement
Pro tip: If you have access to a demo/sandbox environment, build a simple bot from scratch. The hands-on experience will make the concepts stick way better than just reading.

What can you recommend for this exam? What topics should I study, or what materials can I review before the exam?

Hi @JESUS ZAMUDIO -Great to see you pursuing the AI certification-this is one of the most impactful areas in Genesys Cloud right now! 

From a practical standpoint after working with customers on bot implementations, here's what I'd add:

Focus on understanding the "why" behind:

Intent design – How to structure intents that actually match real customer queries
Bot flow logic – When to use slots, utterances, and how disambiguation works
Knowledge integration – How bots and Knowledge Workbench work together (this is where the magic happens!)
Optimization cycles – Intent Miner is your best friend for continuous improvement
Pro tip: If you have access to a demo/sandbox environment, build a simple bot from scratch. The hands-on experience will make the concepts stick way better than just reading.

What can you recommend for this exam? What topics should I study, or what materials can I review before the exam?

I'm currently preparing for this certification exam - aiming to take it by the end of this month - so found this useful and very insightful as not really sure what to expect from this exam - although I have plenty of experience of Genesys certifications.

Hi @JESUS ZAMUDIO -Great to see you pursuing the AI certification-this is one of the most impactful areas in Genesys Cloud right now! 

From a practical standpoint after working with customers on bot implementations, here's what I'd add:

Focus on understanding the "why" behind:

Intent design – How to structure intents that actually match real customer queries
Bot flow logic – When to use slots, utterances, and how disambiguation works
Knowledge integration – How bots and Knowledge Workbench work together (this is where the magic happens!)
Optimization cycles – Intent Miner is your best friend for continuous improvement
Pro tip: If you have access to a demo/sandbox environment, build a simple bot from scratch. The hands-on experience will make the concepts stick way better than just reading.

What can you recommend for this exam? What topics should I study, or what materials can I review before the exam?

I passed! 🎉I found the exam straightforward, very much in the style of other Genesys certification exams.

I'm currently preparing for this certification exam - aiming to take it by the end of this month - so found this useful and very insightful as not really sure what to expect from this exam - although I have plenty of experience of Genesys certifications.

Hi @JESUS ZAMUDIO -Great to see you pursuing the AI certification-this is one of the most impactful areas in Genesys Cloud right now! 

From a practical standpoint after working with customers on bot implementations, here's what I'd add:

Focus on understanding the "why" behind:

Intent design – How to structure intents that actually match real customer queries
Bot flow logic – When to use slots, utterances, and how disambiguation works
Knowledge integration – How bots and Knowledge Workbench work together (this is where the magic happens!)
Optimization cycles – Intent Miner is your best friend for continuous improvement
Pro tip: If you have access to a demo/sandbox environment, build a simple bot from scratch. The hands-on experience will make the concepts stick way better than just reading.

What can you recommend for this exam? What topics should I study, or what materials can I review before the exam?

I passed! 🎉I found the exam straightforward, very much in the style of other Genesys certification exams.

I'm currently preparing for this certification exam - aiming to take it by the end of this month - so found this useful and very insightful as not really sure what to expect from this exam - although I have plenty of experience of Genesys certifications.

Hi @JESUS ZAMUDIO -Great to see you pursuing the AI certification-this is one of the most impactful areas in Genesys Cloud right now! 

From a practical standpoint after working with customers on bot implementations, here's what I'd add:

Focus on understanding the "why" behind:

Intent design – How to structure intents that actually match real customer queries
Bot flow logic – When to use slots, utterances, and how disambiguation works
Knowledge integration – How bots and Knowledge Workbench work together (this is where the magic happens!)
Optimization cycles – Intent Miner is your best friend for continuous improvement
Pro tip: If you have access to a demo/sandbox environment, build a simple bot from scratch. The hands-on experience will make the concepts stick way better than just reading.

What can you recommend for this exam? What topics should I study, or what materials can I review before the exam?

What can you recommend for this exam? What topics should I study, or what materials can I review before the exam?

What can you recommend for this exam? What topics should I study, or what materials can I review before the exam?