Hello Tom,
You're correct that Copilot now supports bulk operations, but there's an important distinction.
Bulk operations (up to 50 changes per action) are currently supported for operations such as:
- Adding or removing users from queues
- Activating or deactivating users in queues
- Updating user presence
- Adding or removing roles
However, skill assignments and proficiency updates don't currently use the bulk operations framework. Even if you're updating multiple users, each skill assignment or proficiency change is processed as an individual action, so each one counts separately.
Regarding the timeout you're seeing, that's not something I'd expect under normal circumstances.
A few things I'd check:
- If you've been sending multiple requests in a short period, verify you aren't running into the Copilot API rate limits.
- Start a new Copilot session and try the request again after waiting a few minutes.
- Use clear, explicit prompts with the exact user names, queue names, or skill names where possible.
- Verify that your user account has the required permissions to perform the requested operation.
If you're consistently seeing timeouts on simple operations involving a single user. If there aren't any reported issues and the behavior continues. My recommendation would be to open a support case for these timeouts. As there maybe something in your environment or something going on under the hood that could be causing it.
Cheers,
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Cameron
Online Community Manager/Moderator
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