As I am unable to find it in the Resource Center I am trying my luck here. 
(Genesys Support could not provide much info either.)

The customer has some security questions regarding the app:

• Does anyone know where the data is being processed when using the app? Is everthing passed on straight away to Genesys Cloud and nothing stored in the app?
• Does anyone have experience with MDM and the communicate app? (Mobile Iron/Intune?) I could only find https://help.mypurecloud.com/articles/faqs-communicate-for-ios/ with some info.
• Does Genesys Cloud communicate app talk to a specific URL? My guess is its just API calls same as in the Web GUI.
• What encryption does the app use?

Any info would be appreciated as the documentation is really basic at the moment.

Kind regards,

Hi Andrew,

• Communications are directly to the GC API.
• The mobile apps do not support Intune, especially as regards conditional access policies. We have no official support for any other MDM solution.
• They communicate with the appropriate GC API endpoints for the selected region. 
• Network communications use standard TLS-based encryption mechanisms like the rest of the product. 

As I am unable to find it in the Resource Center I am trying my luck here. 
(Genesys Support could not provide much info either.)

The customer has some security questions regarding the app:

• Does anyone know where the data is being processed when using the app? Is everthing passed on straight away to Genesys Cloud and nothing stored in the app?
• Does anyone have experience with MDM and the communicate app? (Mobile Iron/Intune?) I could only find https://help.mypurecloud.com/articles/faqs-communicate-for-ios/ with some info.
• Does Genesys Cloud communicate app talk to a specific URL? My guess is its just API calls same as in the Web GUI.
• What encryption does the app use?

Any info would be appreciated as the documentation is really basic at the moment.

Kind regards,