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  • 1.  Genesys Cloud CX Data Modeling Reference?

    Posted 07-24-2025 13:10
    No replies, thread closed.

    Hi everyone!
    I'm looking for any documentation or resources that detail the data modeling in Genesys Cloud CX-for example, the tables, fields, their relationships, and descriptions. Does such a reference exist, or could anyone point me in the right direction?


    #Unsure/Other

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    Murilo Rodrigues
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  • 2.  RE: Genesys Cloud CX Data Modeling Reference?

    Posted 07-25-2025 09:42
    No replies, thread closed.

    It is not stored in a relational database.

    No documentation on the storage structure, no.



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    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
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  • 3.  RE: Genesys Cloud CX Data Modeling Reference?
    Best Answer

    Posted 07-28-2025 04:50
    No replies, thread closed.

    There is the Design a SQL database for storing analytics JSON data blueprint that might be useful.

    It contains the following schema, which it discusses in more detail (click to expand):



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    Lucas Woodward
    OVO Energy Ltd

    https://www.linkedin.com/in/lucas-woodward-the-dev
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