Genesys Cloud - Main

Hello community,
I would like to know if we could keep the transcription running even after transferring the calls out. I know recording does, but not sure about transcription (I haven't found anything)

Some our flows send out the call to a different system, depending on which option customers select.

Good question and I am not sure.  I will look into this, hopefully someone else in the meantime can confirm.

Hello community,
I would like to know if we could keep the transcription running even after transferring the calls out. I know recording does, but not sure about transcription (I haven't found anything)

Some our flows send out the call to a different system, depending on which option customers select.

Thanks Samuel, let's see what we can find.

Good question and I am not sure.  I will look into this, hopefully someone else in the meantime can confirm.

Hello community,
I would like to know if we could keep the transcription running even after transferring the calls out. I know recording does, but not sure about transcription (I haven't found anything)

Some our flows send out the call to a different system, depending on which option customers select.

Hi Gabriel,

I haven't been able to confirm this yet, I will reach out further and see what I can find

Thanks Samuel, let's see what we can find.

Good question and I am not sure.  I will look into this, hopefully someone else in the meantime can confirm.

Hello community,
I would like to know if we could keep the transcription running even after transferring the calls out. I know recording does, but not sure about transcription (I haven't found anything)

Some our flows send out the call to a different system, depending on which option customers select.

It's all fine Samuel,

Thanks mate

Hi Gabriel,

I haven't been able to confirm this yet, I will reach out further and see what I can find

Thanks Samuel, let's see what we can find.

Good question and I am not sure.  I will look into this, hopefully someone else in the meantime can confirm.

Hello community,
I would like to know if we could keep the transcription running even after transferring the calls out. I know recording does, but not sure about transcription (I haven't found anything)

Some our flows send out the call to a different system, depending on which option customers select.

Hello community,
I would like to know if we could keep the transcription running even after transferring the calls out. I know recording does, but not sure about transcription (I haven't found anything)

Some our flows send out the call to a different system, depending on which option customers select.

If you are doing a warm transfer/consult transfer it will continue transcribing as it will use the transcription settings for the queue you're transferring from. But if you're doing a blind transfer to queue B and queue B has transcription off, it will not transcribe.

More info on this outlined here:

https://help.mypurecloud.com/articles/limitations-with-voice-transcription/

Hello community,
I would like to know if we could keep the transcription running even after transferring the calls out. I know recording does, but not sure about transcription (I haven't found anything)

Some our flows send out the call to a different system, depending on which option customers select.