Genesys Cloud - Main

Hello Community.

Is there any way to have something reading the transcript (don't need to be in real-time) to search for keywords and once it found them trigger something else ?

I know that we do have notification API but I have to have the conversation ID. I just don't know how to create something to grab the conversations IDs

Regards

#ConversationalAI(Bots,AgentAssist,etc.)

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Gabriel Goncalves
IT Network Administrator
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Hello Gabriel,

You might want to take a look at the following thread from our Developer Forum:

https://developer.genesys.cloud/forum/t/get-all-conversations/814

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Jason Kleitz
Online Community Manager/Moderator
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