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  • 1.  Genesys Cloud CX - Transcription - Automation

    Posted 04-01-2025 01:16
    No replies, thread closed.

    Hello Community.

    Is there any way to have something reading the transcript (don't need to be in real-time) to search for keywords and once it found them trigger something else ?

    I know that we do have notification API but I have to have the conversation ID. I just don't know how to create something to grab the conversations IDs

    Regards


    #ConversationalAI(Bots,AgentAssist,etc.)

    ------------------------------
    Gabriel Goncalves
    IT Network Administrator
    ------------------------------


  • 2.  RE: Genesys Cloud CX - Transcription - Automation
    Best Answer

    Posted 04-01-2025 16:46
    No replies, thread closed.

    Hello Gabriel,

    You might want to take a look at the following thread from our Developer Forum:

    https://developer.genesys.cloud/forum/t/get-all-conversations/814



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


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