I'm looking for insights on Genesys Cloud CX as we evaluate a potential transition from a Genesys IWD/on-premise environment.
Specifically, I'd appreciate guidance on the following:
• Does the cloud platform provide feature parity with the existing IWD/on-premise solution, particularly for routing and workload distribution?
• Is Genesys Cloud CX FedRAMP authorized with IWD?
• Are there any key considerations or limitations for government or regulated environments?
Thank you in advance!
#ArchitectandDesign#System/PlatformAdministration------------------------------
Rajaram Loganathan
------------------------------