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Genesys Cloud CX/IWD FedRAMP Question

  • 1.  Genesys Cloud CX/IWD FedRAMP Question

    Posted 16 hours ago

    I'm looking for insights on Genesys Cloud CX as we evaluate a potential transition from a Genesys IWD/on-premise environment.

    Specifically, I'd appreciate guidance on the following:

    • Does the cloud platform provide feature parity with the existing IWD/on-premise solution, particularly for routing and workload distribution?
    • Is Genesys Cloud CX FedRAMP authorized with IWD?
    • Are there any key considerations or limitations for government or regulated environments?

    Thank you in advance!


    #ArchitectandDesign
    #System/PlatformAdministration

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    Rajaram Loganathan
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