Hello Matthew,
I have not heard of any other reports of this happening but I did see that our team is investigating this internally.
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Jason Kleitz
Online Community Manager/Moderator
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Original Message:
Sent: 04-28-2026 10:48
From: Matthew Perez
Subject: Genesys Cloud – Deprecation: Changes to logic in All Permissions
Upon announcement of this change last week, we noticed
1. That several "All Permissions" were checked on for sections we had granular permissions set (even if was to cover everything underneath we still opt out of checking "and All Future Permissions"
2. A lack of being able to remove "All Permissions" on any of our Custom Roles we made.
3. Upon noticing this we also got into our Billing and found we had doubled our CX On-Demand licenses.
Curious if anyone else has ran into this issue over the past week. We have gotten with our CSM and are working this matter out.
#GenesysAnnouncements
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Matthew Perez
Network Analyst I
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