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  • 1.  Genesys cloud desktop app notification

    Posted 06-25-2021 05:13
    No replies, thread closed.
    Hi community,

    I'm testing the genesys cloud desktop app on windows (version 2.6.622.0). 

    In my profile, I have set "Allow Pop-up notifications". When I click "Send test notification" the popup is showing just fine.

    But when I make an inbound call to the genesys user, the call notification is disappearing right after it pops. It's visible like 0.5 seconds, certainly not clickable ;-)

    Is this anything someone experienced as well? Or maybe any tips on what I might be missing?

    I wanted to reach out to the community before contacting support.


    many thanks,

    Tommy

    #Ask Me Anything (AMA)
    #Unsure/Other

    ------------------------------
    Tommy Braes
    Consultant Professional Services
    Proximus PLC
    tommy.braes.ext@proximus.com
    ------------------------------


  • 2.  RE: Genesys cloud desktop app notification

    Posted 07-08-2021 18:16
    No replies, thread closed.
    We are experiencing that same issue on both our Mac and Windows computer. Did you ever find a solution on your end? Cause some of our users really relied on that feature.

    Thanks,

    Hans

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    Hans Desir
    Smarthealth, Inc.
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    Original Message


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