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  • 1.  Genesys Cloud Edge Pairing

    Posted 12-27-2021 10:04
    No replies, thread closed.
    Hi,

    We have received our new Genesys ORG Details. Currently we assume there are no more local edges and its only Central deployment model of Cloud Edges.
    How can we pair the same, is there anything else needed that we have to ask Genesys Cloud Team. Our requirement is to just enable WEBRTC Phones and make internal calls for testing.

    Regards,
    Mahendra
    #Telephony

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    Mahendra Tirlotkar
    CS Infocomm Pvt. Ltd
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  • 2.  RE: Genesys Cloud Edge Pairing

    Posted 12-30-2021 20:39
    No replies, thread closed.
    Wrong on a couple of points.  You can still use local edges, but Genesys will be getting out of selling you the hardware.  Instead, you purchase the hardware and then load the software from Genesys - but it still takes a physical server.  As for the cloud edges, those are all controlled by Genesys and will be paired to your ORG by support when the ORG is setup with BYOC Cloud or GC Voice.  If you are looking for testing, there is a virtual edge you can use, but that is not for production and frankly a pain to set up.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: Genesys Cloud Edge Pairing

    Posted 12-30-2021 22:56
    No replies, thread closed.
    In addition to Robert's comments, it's important to be aware that hardware edges will soon carry a usage charge per month and in most cases it's not an automatic that Genesys will actually proceed with a local edge deployment. 

    I have heard comments that any physical Edge deployment for new Orgs has to go through somewhat of an approval process at Genesys.  They're definitely trying to discourage on-premise going forward.  Having said that, in my case other than for some specific BCP/DR use cases, and some SIP messaging manipulation that's easier done in a customer SBC/equipment I"m starting to see less and less of an argument for going to on-premise Edges.  If anything, any outage my orgs have had within the last 6 months or so have specifically been BECAUSE they're on-premise Edges, since they're heavily dependent on customer networking - LAN/WAN architecture and health.

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    Vaun McCarthy
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    Original Message


  • 4.  RE: Genesys Cloud Edge Pairing

    Posted 12-31-2021 03:02
    No replies, thread closed.
    Thank you so much for the suggestion. I have now setup Virtual Edge and the pairing was so hassle free. My Lab Environment is started working.

    Regards,
    Mahendra Tirlotkar
    CS Infocomm Pvt Ltd

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    Mahendra Tirlotkar
    CS Infocomm Pvt. Ltd
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    Original Message


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