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  • 1.  Genesys Cloud for Salesforce CTI versions

    Posted 04-18-2025 18:03
    No replies, thread closed.

    Does anyone know where I can find the version numbers of the releases on the Resource site?  The CTI has a version when you look at it in Salesforce, but the release notes don't show anything related to a version number to compare with what is in Salesforce.  The only correlation is the date.


    #API/Integrations

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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 2.  RE: Genesys Cloud for Salesforce CTI versions
    Best Answer

    Posted 04-21-2025 12:47
    No replies, thread closed.

    Hey Robert,

    I did a quick search internally and I didn't see anything related to version numbers for the Release Notes. It looks like the last version reported was in September of 2018. 

    If you would like to see the version numbers on the Release Notes page going forward, I would recommend scrolling to the Was this article helpful? feature at the bottom of the pages. If you select No, you are able to leave feedback that will be sent to the team that manages those articles.



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    Jason Kleitz
    Online Community Manager/Moderator
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