Hello Maya,
While I can't speak to any best practices or regulatory considerations, I would recommend utilizing a set of cloud Edges within the org. This will handle the call routing, media, text-to-speech, AI capabilities, etc. I would recommend taking a look at this article in the Resource Center to get a take a look at some of the initial start up steps.
If you haven't done so already, I would recommend reaching out via the contact form. They should be able to help address your questions. Hopefully we can hear from the Community as well with their own experiences deploying in the region.
------------------------------
Jason Kleitz
Online Community Manager/Moderator
------------------------------
Original Message:
Sent: 01-13-2026 03:19
From: Maya Tsenova
Subject: Genesys Cloud in Turkey
Hello,
We are planning a Genesys deployment in Turkey and I'd appreciate any insights or recommendations from those who have experience in this region.
Are there any best practices, local regulatory considerations, carrier limitations, or technical constraints we should keep in mind when deploying Genesys Cloud in Turkey?
I am getting advices that we would need an edge for the media, however I am wondering if that is true.
I was thinking we could connect our Telco to an eSBC using a private IP interface, while leveraging public IPs for the Genesys connectivity.
Thank you
#Implementation
------------------------------
Maya Tsenova
UC engineer
------------------------------