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  • 1.  Genesys Cloud is not displaying correct Last Login information. Any known issues?

    Posted 05-07-2025 10:33

    Hello,

    We have observed that we are not seeing the Last Login information on the people page. It is showing as 'Never' for everyone even though they logged in before.

    Is there any known issue related to this?


    #Uncategorized

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    Sesha Reddy Kalluri Venkata
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  • 2.  RE: Genesys Cloud is not displaying correct Last Login information. Any known issues?

    Posted 05-07-2025 14:51

    Yep, we've noticed this as well and other users are also discussing in a thread from the Main Community, I've linked that thread below.

    Genesys is aware and working on a fix. Some regions may be fine now and others are reporting if they drop the number of returned results down to 25, the Last Login column looks proper. That did not work for us in the FedRAMP region.

    https://community.genesys.com/discussion/last-login-showing-never?ReturnUrl=%2fcommunities%2fcommunity-home1%2fdigestviewer%3fCommunityKey%3dbab95e9c-6bbe-4a13-8ade-8ec0faf733d4

    Thanks,



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    Shane Jenkins
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  • 3.  RE: Genesys Cloud is not displaying correct Last Login information. Any known issues?

    Posted 05-07-2025 15:09

    Thank you for the additional information. We are also seeing in FedRamp region.



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    Sesha Reddy Kalluri Venkata
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    Original Message


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