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  • 1.  Genesys Cloud Knowledge Fabric - integration with Confluence Atlassian

    Posted 9 hours ago

    Dear Community,

    Our customer is willing to onboard on Genesys Cloud Knowledge Fabric in order to help their agents and leverage on Genesys AI functions. Nevertheless, their current Knowledge Base is mostly leveraging on Confluence Atlassian and used outside of Genesys for backoffice team.

    Thus, our thoughts now would be to consider a solution integrating/importing Confluence Knowledge into Genesys. 

    Fo you have any experience around this? Do you know any existing Appfoundry solution that could do the work ?

    Thanks

    Hugo


    #Implementation

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    Hugo LE GUERN
    Solutions Head
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  • 2.  RE: Genesys Cloud Knowledge Fabric - integration with Confluence Atlassian
    Best Answer

    Posted 2 hours ago

    Hi Hugo

    I found the following on Appfoundry -

    Genesys knowledge fabric connector - https://appfoundry.mypurecloud.com/filter/genesyscloud/listing/d0ae470f-4247-48c4-bfca-44efe0fc7b92

     C1 KnowledgeMe - https://appfoundry.mypurecloud.com/filter/genesyscloud/listing/ddf7d57a-b436-4427-8482-f3accd7a28b8

    Regards



    ------------------------------
    Stephan Taljaard
    EMBEDIT s.r.o
    ------------------------------

    Original Message


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