Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Genesys Cloud Pop up script default view

    Posted 06-30-2023 11:57
    No replies, thread closed.

    Hello,

    I'm working on setting up pop up scripts for my test environment and am having issues finding a way to change the default view for a user when they are receiving an interaction.

    When an agent receives a call, the interaction window pops up but it defaults to profile. Users have to deselect this to view the short script. Below is an example of what it currently looks like. I would like to have a way to make all profiles have this unselected by default so it shows the full pop up script on the interactions page without needing the user to click any buttons while answering a call at the same time.

    I am calling this script via just using the default script option under a queue. Nothing in architect is setup to display this pop up script.

    Appreciate any assistance!

    Best Regards


    #Unsure/Other

    ------------------------------
    Tim D.
    ------------------------------


  • 2.  RE: Genesys Cloud Pop up script default view
    Best Answer

    Posted 07-01-2023 00:30
    No replies, thread closed.

    Hey Tim, 

    If I understand correctly, you want to change the default view when an interaction comes in. You can go to ADMIN->CONTACT CENTRE->PANEL MANAGER. Here you can select the default view when an interaction comes in. Note, on calls the script is always in the main screen, where as in digital interactions it will be on the panel. You can see I have script selected as the default for messaging.



    ------------------------------
    Lawrence Drayton
    Prvidr Pty Ltd
    ------------------------------



  • 3.  RE: Genesys Cloud Pop up script default view

    Posted 07-03-2023 13:05
    No replies, thread closed.

    Hello Lawrence,

    Thank you for the quick response! That was exactly what I was looking for and already tested it out.

    Thank you!



    ------------------------------
    Tim Davidson
    NTT America, Inc
    ------------------------------

    Original Message


  • 4.  RE: Genesys Cloud Pop up script default view

    Posted 07-07-2023 12:15
    No replies, thread closed.

    Ditto @Lawrence Drayton - Exactly what we needed to get that pesky profile icon out of the way of our informative script :)



    ------------------------------
    Brian Jones | Ascension | Senior Specialist - Technology
    ------------------------------

    Original Message


Related Content