Workforce Engagement Management

 View Only


Discussion Thread View
Back to discussions
Expand all | Collapse all

Release Notes | August 23rd 2023

  Thread closed by the administrator, not accepting new replies.

  • 1.  Release Notes | August 23rd 2023

    GENESYS
    Posted 08-23-2023 09:45
    Edited by Tracy Vickers 08-23-2023 09:46
    No replies, thread closed.

    Data, analytics, and reporting

    Extended voice transcription services support for Cantonese, Mandarin, and Taiwanese

    Extended voice transcription services support is now available for Cantonese (zh-HK), Mandarin (zh-CN), and Taiwanese (zh-TW). Extended voice transcription services incur an additional cost per minute. Register for EVTS through the Genesys AppFoundry. For more information, see Genesys Cloud supported languages and Configure voice transcription. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

    Real-time agent filtering and agent updates

    Administrators can now use real-time agent filtering to use queues when they select agents for the agent status widget in the dashboard. For more information, see Add and edit Performance Dashboards. This feature requires one of the following subscriptions: Genesys Cloud CX1, Genesys Cloud CX 2, Genesys Cloud CX 3, or Genesys Cloud EX.

    Self service and automation

    Nuance Mix integration support in Canada

    In alignment with Nuance, Genesys Cloud now supports the Nuance Mix integration in the Canada region. Administrators and contact center managers in Canada can now configure the Nuance Mix integration for their organizations. For more information, see About the Nuance Mix integration. This feature requires one of the following subscriptions: Genesys Cloud CX 1, Genesys Cloud CX 2, or Genesys Cloud CX 3.

    JSON variables and states in Architect bot flows and digital bot flows

    Flow authors can now use JSON to pass variables and states between Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows, in addition to call flows. Flow authors can use JSON variables anywhere in the flow; for example, a Communicate action, and they can also access period-separated data inside the JSON object. For more information, see JSON values in Architect. This feature requires no restriction by user or required user to access.


    #SpeechandTextAnalytics

    ------------------------------
    Tracy
    Genesys
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources