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Genesys Cloud increased the workforce management forecast modification limit from 50 to 200 to accommodate additional adjustments. For more information, see Forecast modifications, Work with forecasts, and Export a forecast. This feature requires one of the following subscriptions: Genesys Cloud User 3, Genesys Cloud User 1 WEM Upgrade II, or Genesys Cloud User 2 WEM Upgrade I.
Google Cloud Dialogflow CX Resell is now available for purchase as a premium application from the AppFoundry, providing streamlined installation and full integration with Genesys Cloud's billing system. Consolidated billing enables administrators to track pricing and usage data across the organization in one bill for both Genesys and Google accounts. For more information, see Install Google Cloud Dialogflow CX Resell from Genesys AppFoundry. This feature requires one of the following subscriptions: Genesys Cloud User 1, Genesys Cloud User 2, or Genesys Cloud User 3.
Administrators can now use OAuth to disable built-in application authorizations for the organization or a subset of the organization. Administrators can add or disable permissions to access the agent UI, the mobile clients, and Architect for specific roles. For more information, see Authorize an OAuth client. This feature requires one of the following subscriptions: Genesys Cloud User 1, Genesys Cloud User 2, Genesys Cloud User 3, Collaborate, or Communicate.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.