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  • 1.  Genesys Cloud Reporting

    Posted 04-29-2020 08:40
    No replies, thread closed.
    Happy Hump Day all,
    We are having the same issues that has already been reported and reports at not running.
    #Reporting/Analytics

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    John Buhr
    Paycor, Inc.
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  • 2.  RE: Genesys Cloud Reporting

    Posted 04-29-2020 08:43
    No replies, thread closed.
    Update,
    Reports finally ran but extremely slow.

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    John Buhr
    Paycor, Inc.
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  • 3.  RE: Genesys Cloud Reporting

    Posted 04-29-2020 08:49
    No replies, thread closed.
    Hi John,

    I asked for an ETA on the ticket I have open and around 8:25am EST I was told they hoped to have everything back within 2 hours.

    The interactions for today in the interactions view are slowly catching up and agents are showing up in queue activity, but there are still some other issues slowly coming back up.

    This should be added to the status page, but is not showing as an incident. I don't know who makes the call or what factors are used to determine what makes it up there, but it would be helpful in keeping everyone informed.

    Thanks,
    Daniel McLeod

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    Daniel McLeod
    Qsect LLC
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    Original Message


  • 4.  RE: Genesys Cloud Reporting

    Posted 04-29-2020 09:23
    No replies, thread closed.
    Thanks Daniel

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    John Buhr
    Paycor, Inc.
    ------------------------------

    Original Message


  • 5.  RE: Genesys Cloud Reporting

    Posted 04-29-2020 09:36
    No replies, thread closed.
    Hi John,

    They eventually added this to the status page and it says it was resolved at 9:23 EDT.

    If you're still having issues, I would definitely open a ticket.

    Thanks,
    Daniel McLeod

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    Daniel McLeod
    Qsect LLC
    ------------------------------

    Original Message


  • 6.  RE: Genesys Cloud Reporting

    Posted 04-29-2020 15:44
    No replies, thread closed.
    It looks like some of the issues have popped back up. I don't know if yours specifically has, but please open a ticket if it does. I'm hoping we can get some more visibility on these issues.

    Thanks,
    Daniel McLeod

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    Daniel McLeod
    Qsect LLC
    ------------------------------

    Original Message


  • 7.  RE: Genesys Cloud Reporting

    Posted 04-29-2020 17:16
    No replies, thread closed.
    On our Dev system Interaction updates have been extremely slow. I'm only showing data up to 3:54 ET and should have data to 4:30. Our production side looks good, Interactions is current. 
    LOL - I just did a refresh in Dev and we are current.

    ------------------------------
    John Buhr
    Paycor, Inc.
    ------------------------------

    Original Message


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