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  • 1.  Genesys cloud SSO integration with Azure AD

    Posted 07-17-2024 20:58
    No replies, thread closed.

    Hi Team,

    Is anyone experiencing issues with Single Sign-On (SSO) integration between Genesys Cloud and Azure AD? When logging out from Genesys Cloud, it also logs out other SSO-integrated applications

    Regards,


    #PlatformAdministration

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    Asim Shakeel
    Workplace Safety & Insurance Board
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  • 2.  RE: Genesys cloud SSO integration with Azure AD
    Best Answer

    Posted 07-18-2024 08:10
    No replies, thread closed.

    Hey Asim,

    I don't think that should be happening. I would recommend raising a case with Product Support and providing them network and consoles logs when logging out so they can investigate why that is happening.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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