No you can't mix Named and Concurrent. There are other options though around license cost which include looking at hourly billing or CX1/2 with individual upgrade add-ons to users.
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Vaun McCarthy
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Original Message:
Sent: 03-03-2026 22:26
From: kranthi Muppa
Subject: Genesys Cloud Support
Can we have both named and concurrent license in same org?? If yes, how can we assigned them to specific agents in case of named license??
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kranthi Muppa
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