Genesys Cloud - Main

Can we have both named and concurrent license in same org?? If yes, how can we assigned them to specific agents in case of named license??

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kranthi Muppa
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No you can't mix Named and Concurrent.  There are other options though around license cost which include looking at hourly billing or CX1/2 with individual upgrade add-ons to users.

Hello Kranthi, 

I have moved this over to the Genesys Cloud Main community. As this is the place to ask technical questions. 

Cheers,