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  • 1.  Can we have both named and concurrent license in same org?

    Posted 03-03-2026 22:27
    Edited by Jason Kleitz 03-17-2026 09:45

    Can we have both named and concurrent license in same org?? If yes, how can we assigned them to specific agents in case of named license??



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    kranthi Muppa
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  • 2.  RE: Can we have both named and concurrent license in same org?
    Best Answer

    Posted 03-03-2026 23:36

    No you can't mix Named and Concurrent.  There are other options though around license cost which include looking at hourly billing or CX1/2 with individual upgrade add-ons to users.



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    Vaun McCarthy
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  • 3.  RE: Can we have both named and concurrent license in same org?

    Posted 03-04-2026 16:29

    Hello Kranthi, 

    I have moved this over to the Genesys Cloud Main community. As this is the place to ask technical questions. 

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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